Customer Service Representative

At a Glance

Legrand has an exciting opportunity for a Customer Service Representative to join the Electrical Wiring Systems Team in Syracus, NY. Join a company known for its supportive culture, long-term employee retention, and commitment to growth.

In this role, you’ll handle customer inquiries, process orders, resolve issues, and use product knowledge to drive satisfaction and sales. You'll collaborate closely with customers, sales, distribution, purchasing, manufacturing, and marketing teams.

Legrand provides a collaborative environment where employees thrive and grow. If you’re looking for a rewarding career with strong benefits and a positive work culture, Legrand is the place for you!

Working hours for this role are 9:00 AM to 6:00 PM EDT.

Salary Range - $35,500 - $51,200 annually + 5% variable bonus

What Will You Do?

• Uses professional written and verbal communications to provide pricing, availability, and schedule information within established guidelines. Suggest additional and/or alternative products or services to meet customer needs. Researches and obtains resolution of a variety of customer inquiries. Serves as a communication link between customers and sales staff to assure responsiveness.
• Processes orders received by e-mail, telephone, Fax, EDI, and/or through personal customer contact. Expedites the delivery of selected orders. Tracks order activity, and alerts appropriate staff of any potential delivery problems. Performs backend order maintenance to ensure efficient order processing.
• Tracks order activity, and alerts appropriate staff of any potential delivery problems. Expedites the delivery of selected orders as needed.
• Fosters open communication internally and externally and champions creative change to improve processing and service levels. Takes on special projects. Delivers assignments within specified time allowance.
• Completes specific training modules and department training to develop and enhance product knowledge and understanding of processes, procedures and protocols. Provides guidance and assistance to new or less experienced staff. Documents procedures as required.
• Supports committed accounts and/or sister-companies to ensure delivery of exceptional service and to build commitment and satisfaction while providing complete solutions/resolutions to issues. This includes monthly responsibilities assigned such as EDI.
• Performs other similar and related duties as required.

Required Skills

Education:

• Associates degree or equivalent education and experience.

Experience:

• Minimum of 2 years experience in customer service or inside sales in a service environment. Exposure to transportation, warehousing, import/export a plus.

Skills/Knowledge/Abilities:

• Must have demonstrated exceptional customer service skills and a strong customer orientation.
• Ability to work in a high volume, fast paced environment is a must. Requires strong organizational and time management skills and be able to effectively multi-task.
• Must have excellent interpersonal and communication skills. Incumbents must also be proficient in negotiation and influencing skills.
• Must have solid business acumen and awareness of how internal practices impact customers.
• Strong computer skills, proficient with word processing, spreadsheet and presentation software, e-mail and meeting management software. Ability to use internet and web based resources efficiently and effectively. Must be able to demonstrate typing speed of 50 w.p.m. with keying accuracy of 99.75%.
• Knowledge of electrical concepts, a background in a manufacturing environment and/or proficiency in a language other than English is a plus.

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us 

About Legrand’s Electrical Wiring Systems Division

Legrand’s Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial, and industrial electrical wiring devices in the world.  Through commitment to innovation and quality, EWS maintains the position of industry leader in wire and cable management and wiring devices categories, specializing in raceways, flexible floor, open space and outdoor power solutions, wire mesh cable trays and systems, and designer switches and outlets. With this comprehensive offering, EWS serves a range of exciting vertical markets, including commercial office and commercial interior, data centers, education, healthcare, hospitality, manufacturing, mixed-use developments and residential.  For more information, visit legrand.us/electrical wiring devices  

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Equal Opportunity Employer