Customer Support Rep/Inside Sales

US-MO-St. Louis
# Positions
Experience (Years)
Customer Service

Position Description/Company Info

Legrand has an exciting opportunity for a Customer Support Rep to join the OCL Team in St.  Louis, MO. This position is the direct contact and support system for our in house sales team and our independent representatives. The daily work consists of coordinating and catering to the needs of our regional sales managers and independent reps based upon customer requests and needs.


About Legrand

Legrand is a $5.8 billion global company with 30,000 employees world-wide and products sold in 180 countries.  As the leading provider of products and systems for electrical installations and information networks wherever people live and work, Legrand delivers an unequaled depth and breadth of innovative solutions for use in residential, commercial, and industrial buildings. 


Employing more than 3,300 employees across the United States and Canada, Legrand in North America has a work environment that promotes personal advancement, pride and achievement. Our success is also based on our recognition that diversity – in people, products, innovation and technology – is an important strength. When you join our team, we provide you with the tools, knowledge and skills necessary to become the very best at your job, and to continue to advance your career.  


Visit us at:


Equal Opportunity Employer




  • High School Diploma and additional college coursework (equivalent of 2 years) or currently pursuing a degree in Sales/Marketing, Communication or related field.


  • 1-2 years of call center or sales experience, preferably in a related industry.


  • Proficient with Microsoft Office applications to include Word, Excel, and Outlook.
  • Must possess excellent verbal and written communication skills.

Position Attributes

Main Job Duties:

Responsibilities include, but are not limited to the following:

  • Understanding and communicating the basic knowledge of OCL's products, pricing, warranties and policies
  • Receiving orders and verifying we have all required information prior to releasing them for production
  • Providing product and technical information via telephone, fax, email, and mail
  • Determining customer requirements and expectations in order to recommend specific products and solutions
  • Monitoring scheduled shipment dates to ensure timely delivery and handling expediting requests
  • Filling requests for catalogs, information or samples
  • Identifying new sales opportunities.
  • Coordinating with other departments to meet customer needs and specifications such as coordinating with engineering on requests for custom products


PHYSICAL AND MENTAL DEMANDS : The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Mental Demands

While performing the duties of this job, employees are regularly required to:

  • Use written and oral communication skills
  • Read and interpret data, information and documents
  • Analyze and solve non-routine and complex office administrative problems
  • Use math and mathematical reasoning
  • Observe and interpret situations
  • Learn and apply new information or skills
  • Perform highly detailed work on multiple, concurrent tasks
  • Work under intensive deadlines with frequent interruptions
  • Interact with managers, staff, customers, the public and others encountered in the course of work


Physical Demands

While performing the duties of this job, employees are regularly required to:

  • Sit, walk and stand
  • Talk or hear, both in person and by telephone
  • Use hands repetitively operate standard office equipment
  • Reach with hands and arms; and lift up to 25 pounds
  • Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus 


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