Customer Support Representative

# Positions
Experience (Years)
Customer Service

Position Description/Company Info

Legrand has an exciting opportunity for two Customer Service Representatives to join the Middle Atlantic Team in Fairfield, NJ. This role will be responsible for answering customer inquiries or complaints, processing orders, researching and resolving requests to improve sales and maintain customer satisfaction. Maintains an ongoing relationship with customers, field sales, distribution, purchasing, manufacturing and marketing. Provides day-to-day training support for new staff.


About Legrand

Legrand is a $5.8 billion global company with 30,000 employees world-wide and products sold in 180 countries.  As the leading provider of products and systems for electrical installations and information networks wherever people live and work, Legrand delivers an unequaled depth and breadth of innovative solutions for use in residential, commercial, and industrial buildings. 


Employing more than 3,200 employees across the United States and Canada, Legrand in North America has a work environment that promotes personal advancement, pride and achievement. Our success is also based on our recognition that diversity – in people, products, innovation and technology – is an important strength. When you join our team, we provide you with the tools, knowledge and skills necessary to become the very best at your job, and to continue to advance your career.  EEO Minority/Female/Veteran/Disabled


Equal Opportunity Employer

Candidates for positions with Legrand must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at the time of hire.  Visa sponsorship is not available for this position.



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  • Education: 
    • 4 Year college degree or equivalent experience.
  • Experience:  
    • No experience necessary, training will be provided.
  • Skills/Knowledge/Abilities:

    • Knowledge of electrical concepts a plus.
    • Must have demonstrated exceptional customer service skills and a strong customer orientation.
    • Ability to work in a high volume, fast paced environment is a must. 
    • Requires strong organizational and time management skills and be able to effectively multi-task.
    • Must have excellent interpersonal and communication skills.
    • Incumbents must also be proficient in negotiation and influencing skills.
    • Must have solid business acumen and awareness of how internal practices impact  customers.
    • Strong computer skills, proficient with word processing, spreadsheet and presentation software, e-mail and meeting management software. 
    • Professional phone etiquette.
    • Strong organizational skills.
    • Able to handle firm deadlines and multitasking.
    • Basic Computer Skills.
    • Basic Typing Skills.
    • Strong Interpersonal Skills.
    • Creativity.
    • Strategic thinker.
    • Knowledge of low voltage applications a plus but not necessary.


Position Attributes

  • Uses professional written and verbal communications to provide pricing, availability, and schedule information within established guidelines.
  • Suggest additional and/or alternative products or services to meet customer needs. Researches and obtains resolution of a variety of customer inquiries. 
  • Serves as a communication link between customers and sales staff to assure responsiveness.
  • Processes orders received by e-mail, telephone, Fax, EDI, and/or through personal customer contact.
  • Expedites the delivery of selected orders.
  • Tracks order activity, and alerts appropriate staff of any potential delivery problems. 
  • Performs backend order maintenance to ensure efficient order processing.
  • Tracks order activity, and alerts appropriate staff of any potential delivery problems. 
  • Expedites the delivery of selected orders as needed.
  • Fosters open communication internally and externally and champions creative change to improve processing and service levels. 
  • Takes on special projects.
  • Delivers assignments within specified time allowance.
  • Completes specific training modules and department training to develop and enhance product knowledge and understanding of processes, procedures and protocols. 
  • Provides guidance and assistance to new or less experienced staff. 
  • Documents procedures as required.
  • Supports committed accounts and/or sister-companies to ensure delivery of exceptional service and to build commitment and satisfaction while providing complete solutions/resolutions to issues.  This includes monthly responsibilities assigned such as EDI.
  • Performs other similar and related duties as required.



PHYSICAL AND MENTAL DEMANDS : The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Mental Demands

While performing the duties of this job, employees are regularly required to:

  • Use written and oral communication skills
  • Read and interpret data, information and documents
  • Analyze and solve non-routine and complex office administrative problems
  • Use math and mathematical reasoning
  • Observe and interpret situations
  • Learn and apply new information or skills
  • Perform highly detailed work on multiple, concurrent tasks
  • Work under intensive deadlines with frequent interruptions
  • Interact with managers, staff, customers, the public and others encountered in the course of work


Physical Demands

While performing the duties of this job, employees are regularly required to:

  • Sit, walk and stand
  • Talk or hear, both in person and by telephone
  • Use hands repetitively operate standard office equipment
  • Reach with hands and arms; and lift up to 25 pounds
  • Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus 


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