Technical Product Support Rep

# Positions
Experience (Years)
Customer Service

Position Description/Company Info

Legrand has an exciting opportunity for a Technical Product Support Rep to join the Building Control Systems Team in Plano, TX. The individual in this role acts as primary point of contact for all product related support requests and general product related questions.  This position also requires you to develop advanced system applications for use on product installations.  Specific responsibilities include: answering telephone “hot line” and written or internet-based inquiries from customers regarding company products, analyzing problems with non-functioning electro/mechanical equipment to identify problem areas and recommends corrective action. Provides product support by means of inbound phone calls, inbound emails and support request from the sales team.  All activities are to be clearly documented for reference by other team members, the engineering group or members of the Outside sales team. Maintains log of problems so that recurring problems can be reported to product development.


About the Wattstopper product line          

Here with the Wattstopper product team you'll be a member of an entrepreneurial, greentech group whose technology is helping to drive toward a net zero future.  We pioneered the energy-efficient lighting control industry and remain atompany the forefront of this rapidly changing marketplace. We develop, design and manufacture products ranging from stand-alone occupancy sensors that turn lights on and off automatically, to daylighting controls which automatically adjust electrical lighting when daylight is adequate, to sophisticated networked control platforms that integrate numerous building systems and provide cutting edge benefits such as real-time monitoring and coordinated reduction of lighting, plug and HVAC loads.


About Legrand

Legrand is a $5.8 billion global company with 30,000 employees world-wide and products sold in 180 countries.  As the leading provider of products and systems for electrical installations and information networks wherever people live and work, Legrand delivers an unequaled depth and breadth of innovative solutions for use in residential, commercial, and industrial buildings. 


Employing more than 3,300 employees across the United States and Canada, Legrand in North America has a work environment that promotes personal advancement, pride and achievement. Our success is also based on our recognition that diversity – in people, products, innovation and technology – is an important strength. When you join our team, we provide you with the tools, knowledge and skills necessary to become the very best at your job, and to continue to advance your career.  


Visit us at:


Equal Opportunity Employer




Basic Qualifications:

  • Must possess a Associate's Degree in technical discipline or equivalent work experience.
  • Minimum 4 years call center experience. 
  • Minimum 2 years experience with demonstrated track record resolving issues related to installation methods and system configuration.

Additional Qualifications:

  • Excellent technical communication and interpersonal skills.
  • Excellent technical writing skills in order to document support related activities.
  • Ability to manage multiple tasks simultaneously.
  • Team oriented and self-motivated 
  • Proficient in Microsoft Office Software and strong PC skills. 
  • Background in HVAC, Energy Conservation, Lighting, and Facilities Management 
  • Knowledge of automation systems, electrical concepts and building operations - preferred 
  • BACnet communication experience - preferred 

Position Attributes

Main Activities to Include:

  • Assist the customer in understanding applicable products, components and systems for products by means of phone, email and on site troubleshooting for a wide range of customers.
  • Provide detailed product related support covering the installation, operation, maintenance, trouble shooting and Integration with third party products to the customer.
  • Create clear and detailed documentation based off support related activities and monitor product related problems to ensure a timely resolution.
  • Monitor support activity trends for product issues and new product development opportunities to create a detailed problem resolution/solution report that can be passed to Engineering Development team.
  • Performs other similar and related duties as required.


PHYSICAL AND MENTAL DEMANDS : The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Mental Demands

While performing the duties of this job, employees are regularly required to:

  • Use written and oral communication skills
  • Read and interpret data, information and documents
  • Analyze and solve non-routine and complex office administrative problems
  • Use math and mathematical reasoning
  • Observe and interpret situations
  • Learn and apply new information or skills
  • Perform highly detailed work on multiple, concurrent tasks
  • Work under intensive deadlines with frequent interruptions
  • Interact with managers, staff, customers, the public and others encountered in the course of work


Physical Demands

While performing the duties of this job, employees are regularly required to:

  • Sit, walk and stand
  • Talk or hear, both in person and by telephone
  • Use hands repetitively operate standard office equipment
  • Reach with hands and arms; and lift up to 25 pounds
  • Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus 


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed