Desktop Support Specialist

US-CA-Union City
# Positions
Experience (Years)
Information Technology

Position Description/Company Info

Legrand has an exciting opportunity for a Desktop Support Specialist to join the Finelite team in Union City, CA. The Desktop Support Specialist provides user support management of a Windows environment, which includes both client/server applications, desktop machines, and a mobile workforce that depends on access to critical business applications.

Finelite designs and manufactures high performance environmentally sustainable lighting solutions and products for commercial, educational and healthcare facilities.



About Legrand

Legrand is a $5.8 billion global company with 30,000 employees world-wide and products sold in 180 countries. As the leading provider of products and systems for electrical installations and information networks wherever people live and work, Legrand delivers an unequaled depth and breadth of innovative solutions for use in residential, commercial, and industrial buildings. 


Employing more than 3,300 employees across the United States and Canada, Legrand in North America has a work environment that promotes personal advancement, pride and achievement. Our success is also based on our recognition that diversity – in people, products, innovation and technology – is an important strength. When you join our team, we provide you with the tools, knowledge and skills necessary to become the very best at your job, and to continue to advance your career.


Visit us at:


EOE Minority/Female/Veteran/Disabled





Required Qualifications:

  • High School diploma required.
  • Minimum 1 year involvement in Microsoft Active Directory network administration including DNS, DHCP and Group Policies, and experience with Microsoft Print Services. 

Preferred Qualifications:

  • Minimum 3 years’ experience in Microsoft Exchange administration, SharePoint services, and experience in MS Server 2008/2013/2016 environment.
  • Associate’s level coursework or Associate’s degree in Information Technology, Computer Science, or MCSE, MCP, CCNA, other current technical certifications preferred.
  • Experience with the following desktop applications: Office 2007 or newer, Windows 7 or 10, MS Edge, IE, Adobe Acrobat/Reader.
  • Proven ability to work independently, prioritize and execute work assignments with a “can-do” attitude, and manage challenges, apply problem solving skills, and adaptable to changing priorities and multiple deadlines.
  • Dependable team player with a professional appearance, demeanor, and excellent communication skills.
  • Ability to maintain confidentiality of information, activities, or processes both within and outside the company.
  • Demonstrates good writing skills and has experience documenting policies, procedures, and issue resolutions.
  • Ability to work flexible hours, with occasional evening and weekend work
  • Prior experience with the following:
    • Database administration such as MS SQL, Microsoft Access, Macola.
    • Network administration: Cisco/HP switches and routers
    • Security and Remote Access: SonicWALL firewall and VPN services, Radius/NPS services; MS RDP/Terminal services, and others
    • Handheld scanning devices

Position Attributes

Essential Functions to Include:

  • Responds to, prioritizes, evaluates, and troubleshoots incoming telephone, voice mail, email, and in person requests for problems with hardware, software, networking, and other computer related issues.
  • Performs installation, configuration, and maintenance of desktop computers and laptops, peripheral equipment and software within established standards and guidelines.
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Trains and orients staff on use of hardware and software.
  • Recommends and performs upgrades on systems to ensure longevity.
  • Performs troubleshooting and problem resolution for local and remote users.
  • Performs system recoveries from virus and malware infections.
  • Inventory management of desktops, laptops, servers and other misc. computer equipment.
  • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail or in-person communication, and provides feedback about user needs

All essential functions or responsibilities are determined to be essential job functions for which reasonable accommodation will be made. Ability to perform the secondary functions or responsibilities is not a requirement of the job, but an incumbent may be required to perform these duties if able. This job description is not to be construed to be an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any other job-related instructions as requested by their supervisor or senior management, subject to reasonable accommodation.



PHYSICAL AND MENTAL DEMANDS : The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Mental Demands

While performing the duties of this job, employees are regularly required to:

  •  Use written and oral communication skillsRead and interpret data, information and documents
  • Analyze and solve non-routine and complex office administrative problems
  • Use math and mathematical reasoning
  • Observe and interpret situations, learn and apply new information or skill
  • Perform highly detailed work on multiple, concurrent tasks
  • Work under intensive deadlines with frequent interruptionsInteract with managers, staff, customers, the public and others encountered in the course of work


Physical Demands – General Office Employees

While performing the duties of this job, employees are regularly required to:

  • Sit, walk and stand
  • Talk or hear, both in person and by telephone
  • Use hands repetitively to finger, handle, feel or operate standard office equipment
  • Reach with hands and armsLift up to 25 pounds
  • Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.



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