Field Service Technician

US-CA-Union City
# Positions
Experience (Years)

Position Description/Company Info

Legrand has an exciting opportunity for a Field Service Technician to join the Finelite team in Union City, CA. The position of Field Service Technician is responsible for troubleshooting and correcting any customer fixture problems promptly, efficiently, and with a strong focus on the customer relationship. This position reports to the Manager, Field Service and works on customer locations with minimal responsibility, as well as assisting the Quality Team with product improvement projects to ensure quality and customer satisfaction. 


About Legrand

Legrand is a $5.8 billion global company with 30,000 employees world-wide and products sold in 180 countries.  As the leading provider of products and systems for electrical installations and information networks wherever people live and work, Legrand delivers an unequaled depth and breadth of innovative solutions for use in residential, commercial, and industrial buildings. 


Employing more than 3,300 employees across the United States and Canada, Legrand in North America has a work environment that promotes personal advancement, pride and achievement. Our success is also based on our recognition that diversity – in people, products, innovation and technology – is an important strength. When you join our team, we provide you with the tools, knowledge and skills necessary to become the very best at your job, and to continue to advance your career.  


Visit us at:


Equal Opportunity Employer




Required Skills:

  • AA/AS Degree in Electronics Technology or equivalent technical area of study with 3-5 years experience in troubleshooting electrical systems such as those found in general commercial building construction and especially lighting.


  • High School Diploma or Equivalent with 10 years experience in troubleshooting electrical systems such as those found in general commercial building construction, and especially lighting.
  • Valid driver’s license and clean DMV record required.
  • Must be able to travel within the US and Canada on short notice for several days at a time.

Preferred Skills:

  • Experience as an Electrician and strong knowledge of commercial electrical installations, wiring, power, and controls highly desired.
  • Capable of safely working in a construction environment, including using, moving and frequently working on ladders and/or scissor lift to reach installed fixtures to perform repairs.
  • Be organized, detail oriented, self-motivated, and able to work on location without any direct supervision.
  • Possess excellent verbal and written communication skills.
  • Proficient in use of computer applications such as Outlook, and Microsoft Suite products as Word, Excel and PowerPoint.

Position Attributes

Key Responsibilities

  • Works directly with electrical contractors, agents, and site facilities personnel to quickly identify the scope and cause of the problem, then develop and carry out an action plan to resolve the issue.
  • Personally, or by directing a team, carry out on-site resolution of electrical or mechanical issues with light fixtures or associated controls.
  • Assist Field Services Coordinator by providing technical information to diagnose and resolve field problems.
  • Assist contractors with troubleshooting over the phone.
  • Manages work schedule of Field Service activities to ensure timely completion.
  • Coordinate all aspects of arranging a field service visit; materials, equipment, schedule, and personnel.
  • Develop and test immediate solutions for field problems, and participate in developing preventive measures.
  • Prepare technical instructions or diagrams to assist electrical contractors with installation or repairs.
  • Plan travel for self and Team (as needed) to customer sites.
  • Prepares correspondence and reports documenting Field Service visits, including any follow-up needs.
  • Handle difficult situations assertively yet diplomatically, ensuring problems are resolved while maintaining a positive client interaction.
  • Assist Quality Engineer with a variety of testing and investigation activities.
  • Assist Quality Team with resolving quality issues in Production or at suppliers.
  • Assist with continuous improvement efforts.
  • Assist with ensuring the quality of new products during development phase and early production.


All essential functions or responsibilities are determined to be essential job functions for which reasonable accommodation will be made. Ability to perform the secondary functions or responsibilities is not a requirement of the job, but an incumbent may be required to perform these duties if able. This job description is not to be construed to be an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any other job-related instructions as requested by their supervisor or senior management, subject to reasonable accommodation.



PHYSICAL AND MENTAL DEMANDS : The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Mental Demands

While performing the duties of this job, employees are regularly required to:

  • Use written and oral communication skills
  • Read and interpret data, information and documents
  • Analyze and solve non-routine and complex office administrative problems
  • Use math and mathematical reasoning
  • Observe and interpret situations
  • Learn and apply new information or skills
  • Perform highly detailed work on multiple, concurrent tasks
  • Work under intensive deadlines with frequent interruptions
  • Interact with managers, staff, customers, the public and others encountered in the course of work


Physical Demands

While performing the duties of this job, employees are regularly required to:

  • Sit, walk and stand
  • Talk or hear, both in person and by telephone
  • Use hands repetitively operate standard office equipment
  • Able to lift and carry 60lbs and discern colors of wires.
  • Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus 


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