Inside Sales Rep

# Positions
Experience (Years)

Position Description/Company Info

Legrand has an exciting opportunity for a Inside Sales Representative to join the DCD Team in Moraine, OH. The basic purpose of this position is to field inbound interactions by providing customer care technical support services for connectivity products, via e-mail, chats and phone calls.   


About Legrand

Legrand is a $5.8 billion global company with 30,000 employees world-wide and products sold in 180 countries.  As the leading provider of products and systems for electrical installations and information networks wherever people live and work, Legrand delivers an unequaled depth and breadth of innovative solutions for use in residential, commercial, and industrial buildings. 


Employing more than 3,200 employees across the United States and Canada, Legrand in North America has a work environment that promotes personal advancement, pride and achievement. Our success is also based on our recognition that diversity – in people, products, innovation and technology – is an important strength. When you join our team, we provide you with the tools, knowledge and skills necessary to become the very best at your job, and to continue to advance your career.  


Visit us at:


Equal Opportunity Employer



  • Degree in business preferred or equivalent experience.


  • 1-2 years of call center or sales/technical experience, preferably in a related industry.


  • Proficient with Microsoft Office applications to include Word, Excel, and Outlook.
  • Must possess excellent verbal and written communication skills.
  • Ability to type a minimum 30 WPM.
  • Demonstrated ability to multitask using technology.

Position Attributes

Main Activities:

  • Organization:  Individual Contributor competency model
  • Main Interface:  External – customers, including builders, distributors, contractors, and related.  Internal – field sales force, customer support, marketing
  • Budget: No direct budgetary responsibility

Main Job Duties:

  • Identify and solve customer connectivity issues or needs on inbound requests from Legrand customers.
  • Answer phone calls, chats, emails and all other inbound customer inquiries in a timely and effective manner striving to provide a first contact resolution.
  • Log and update customer information in CRM to maintain data integrity.
  • Participate in continual training and development (internal processes & software, product and application knowledge, sales process and outcomes, and industry based training)
  • Maintain levels of productivity as outlined by management.
  • Accomplish other assignments or projects assigned by management.


PHYSICAL AND MENTAL DEMANDS : The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Mental Demands

While performing the duties of this job, employees are regularly required to:

  • Use written and oral communication skills
  • Read and interpret data, information and documents
  • Analyze and solve non-routine and complex office administrative problems
  • Use math and mathematical reasoning
  • Observe and interpret situations
  • Learn and apply new information or skills
  • Perform highly detailed work on multiple, concurrent tasks
  • Work under intensive deadlines with frequent interruptions
  • Interact with managers, staff, customers, the public and others encountered in the course of work


Physical Demands

While performing the duties of this job, employees are regularly required to:

  • Sit, walk and stand
  • Talk or hear, both in person and by telephone
  • Use hands repetitively operate standard office equipment
  • Reach with hands and arms; and lift up to 25 pounds
  • Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus 


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