• Field Service Engineer

    Location US-TX-Richardson
    # Positions
    Experience (Years)
  • Position Description

    At a Glance


    Legrand has an exciting opportunity for a Field Service Engineer to join the Wattstopper Team in Richardson, TX.  Provide support to sales team and channel partners. Act as primary liaison between partners, customers, sales reps, Engineering, and Product Marketing. Provide pre-sales product support and second-line post-sales support to sales reps, end users, and partners. Create proposals, deliver technical presentations on products and services. Respond to partner and customers’ technical questions and provide customer application and engineering support for cabinets, power and cooling solutions. .


    What Will You Do?


    Main Activities:

    • Organization: Individual Contributor competency model
    • Main Interface: Internal – Sales Reps, Engineering, and Product Marketing. External – customers, contractors, partners.

    Main Job Duties:


    1. Provide field representation to customers including field consultations for installers, installation work, start-up, troubleshooting, field change-orders, user orientation and training, warranty and repair service.
    2. Evaluate the functional status of installed products and systems. Identify, analyze, and resolve problems with control systems and products
    3. Provide careful documentation of work done in field service activities for billing, customer service and R&D purposes.
    4. Use technical drawing/diagrams, other documentation, and remote technical support to perform field service.
    5. Travel by road and occasionally by air, including some 8+ hour days and multi-day trips, to carry out field service activities.
    6. Provide technical support by telephone to installers, users and third-party service providers.
    7. Performs other similar and related duties as required.


    Required Skills


      • Education: BS Mechanical Engineering or equivalent degree 
      • Experience: At least four years of direct experience in the Data Communications industry as a Technical Sales Engineer 
      • Skills/Knowledge/Abilities:
      • Large commercial account experience.
      • Excellent verbal, written and interpersonal skills, including ability to communicate at technical and non-technical levels.
      • Ability to work independently and to follow through on projects
      • Ability to read interpret architectural and engineering drawings and specifications.
      • RCDD and/or LAN Specialty certifications a plus.
      • CAD experience highly preferred.
      • Knowledge of sheet metal design.
      • Strong computer skills; particularly the use of Microsoft Office software with an emphasis on Word, Excel and PowerPoint.
      • Position requires significant travel

    Company Info

    About Legrand

    Every single day, Legrand brings power, light and data to millions of spaces around the world. Legrand is a global, publicly-traded company listed on the Euronext (Legrand SA EPA: LR) with 36,000 employees worldwide, a market cap of $16B, revenue of more than $5 billion, with products sold in 180 countries. Legrand is listed on the Forbes Global 2000 as one of the world’s best employers.  For more information, visit legrand.com.


    About Legrand North and Central America

    Legrand North and Central America (LNCA) employs over 5,000 associates in 60 locations, working in 6 product categories (Electrical Wiring Systems, Building Control Systems, AV, Data Communications, Power Distribution and Control, and Lighting).  LNCA offers comprehensive medical, dental and vision coverage. LNCA offers distinctive benefits like high employer 401K match, above-benchmark paid maternity leave, paid time off to volunteer, and an active women’s network.  LNCA is an employee-centered, growth company with tremendous opportunity.  For more information, visit legrand.us


    About Legrand’s Building Control Systems Division

    Legrand’s Building Control Systems (BCS) division includes the Wattstopper and Solarfective product lines.  Wattstopper offers the most comprehensive line of simple, scalable and flexible energy efficient lighting controls and solutions for commercial and residential applications. These products, programs, and services have been helping customers save energy, meet green initiatives and comply with energy codes for more than 30 years.  Solarfective gives Legrand customers the most energy efficient, easy-to-use advanced shading and lighting control solutions. For more information, visit lerand.us/lighting-controls-building-systems.








    Equal Opportunity Employer



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