• Customer Service Support Representative

    Location US-CT-West Hartford
    # Positions
    Experience (Years)
    Customer Service
  • Position Description

    At a Glance


    Legrand has an exciting opportunity for a Customer Service Representative based out of our West Hartford, CT facility. In this role, you are responsible for answering customer inquiries or complaints, processing orders, researching and resolving requests and utilizing product knowledge to improve sales and maintaining customer satisfaction. Maintains an ongoing relationship with customers, sales staff, distribution, purchasing, manufacturing and marketing. 



    • Uses professional written and verbal communications to provide pricing, availability, and schedule information within established guidelines. Suggest additional and/or alternative products or services to meet customer needs.
    • Researches and obtains resolution of a variety of customer inquiries.  Serves as a communication link between customers and sales staff to assure responsiveness.
    • Processes orders received by e-mail, telephone, Fax, EDI, and/or through personal customer contact. Expedites the delivery of selected orders. Tracks order activity, and alerts appropriate staff of any potential delivery problems.  Performs backend order maintenance to ensure efficient order processing.
    • Tracks order activity to inform customer of any potential delivery problems.  Expedites the delivery of selected orders as needed.
    • Fosters open communication internally and externally and champions creative change to improve processing and service levels. 
    • Completes specific product training and department training to develop and enhance product knowledge and understanding of processes, procedures and protocols.  Provides guidance and assistance to new or less experienced staff.  Documents procedures as required.
    • Performs other similar and related duties as require


    Basic Qualifications:


    Education:  Associates degree or equivalent education 


    Experience:  Minimum of 2 years’ experience in customer service or inside sales in a service/manufacturing environment. 


    Preferred Skills:

    • Requires strong organizational and time management skills, close attention to detail and be able to effectively handle multiple priorities.  Ability to work in a high volume, fast paced environment with frequent interruptions and periods of high stress is a must.
    • Strong computer skills, proficient with Microsoft Suite and e-mail.  Ability to use internet and web based resources efficiently and effectively. 
    • Must be highly collaborative and able to work in a team based environment.  Must have demonstrated exceptional customer service skills and a strong customer orientation.
    • Must have excellent verbal and written communications skills and be able to communicate effectively across all levels of the organization. 

     PHYSICAL AND MENTAL DEMANDS : The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Company Info

    About Legrand

    Every single day, Legrand brings power, light and data to millions of spaces around the world. Legrand is a global, publicly-traded company listed on the Euronext (Legrand SA EPA: LR) with 36,000 employees worldwide, a market cap of $16B, revenue of more than $5 billion, with products sold in 180 countries. Legrand is listed on the Forbes Global 2000 as one of the world’s best employers.  For more information, visit legrand.com.


    About Legrand North and Central America

    Legrand North and Central America (LNCA) employs over 5,000 associates in 60 locations, working in 6 product categories (Electrical Wiring Systems, Building Control Systems, AV, Data Communications, Power Distribution and Control, and Lighting).  LNCA offers distinctive benefits like high employer 401K match, above-benchmark paid maternity leave, paid time off to volunteer, and an active women’s network.  LNCA is an employee-centered, growth company with tremendous opportunity.  For more information, visit legrand.us


    About Legrand’s Electrical Wiring Systems Division

    Legrand’s Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial and industrial electrical wiring devices in the world.  EWS has strong market positions in wiring devices, raceway, floor & open space, overhead systems, pro-installed home systems and specialty networking across a number of exciting verticals including industrial food and beverage, hospitality and residential builders.  For more information, visit legrand.us/electrical wiring devices







    Equal Opportunity Employer


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