• Special Project Coordinator

    Location US-IL-Mascoutah
    # Positions
    Experience (Years)
    Customer Service
  • Position Description

     At a Glance


    Legrand has an exciting opportunity for a Special Project Coordinator to join the Cablofil Team in Mascoutah, IL.

    The sucessful candidate will provide support to the sales force and VIP customers by managing the quotes, special/large orders and projects, processing returned materials and credits, answering inquiries regarding products, availability and technical questions, resolve freight issues, manage special project requests and process quotations.


    What Will You Do?



    1. Provide point of contact for VIP customers for large/ special orders/projects OVER 100 K and manage these accounts. Coordinate all aspects of customer support, including customer communication, performance, auditing, etc., as it pertains to large projects. Schedule bi-weekly conference calls with internal sales team and customers to discuss status of the projects.
    2. Manage Export projects for specified customers.
    3. Travel as needed for site or customer visits, evaluate customer specific situations and make decisions that will ultimately satisfy our customer.  
    4. Process orders, quotes and freight analysis, including interpretation of numerous different sales documents and reading of fine print to accurately fulfill customer requests. Approve quotes once reviewed. Continuously follow up with rep firms and distributors related to order changes; product, lead times, shipping methods and dates. Manages and updates the customers’ service portals and spreadsheets with current order status and shipments.
    5. Process project quotes using electronic quotation system. Provide all important information: contractors, reps, engineers, end users, quote amount, distributor, job name etc. and provide monthly forecasting to scheduling and production and coordinate weekly meetings to discuss open projects.
    6. Analyze and process a bill of material from customer or contractor information, a specification, blueprint or drawing. Cross part numbers from competitor’s parts to Cablofil. Answer technical questions for customers regarding product line, bill of materials, certifications and load/ fill capacity.
    7. Research and approve debits, ship and debits, and customer extras for accounting department.
    8. Answer inquiries regarding product, pricing, and availability and technical inquiries regarding product line.
    9. Process Return Material Authorization and customer credits.
    10. Gather information to set up new customers.
    11. Resolve freight issues and track shipments.
    12. Process reports; tracking report, hold report, open order report and back order report
    13. Performs all activities in accordance with applicable procedures and work instructions.
    14. Performs other similar and related duties as required.
    15. All Cablofil employees are expected to act with honesty, integrity, and responsibility in all relationships.


    Basic Qualifications



    • Bachelor’s degree in business or related field/minimum 7 years equivalent experience


    • Minimum 5 years Customer Service experience 

    Preferred Skills

    • Customer Service experience in the tray business preferred
    • Independent judgment is required to plan, prioritize, organize and accomplish a diversified work load. Able to evaluate situations, identify options and implement effective solutions quickly and efficiently.
    • Requires strong organizational and time management skills, close attention to detail and be able to effectively handle multiple priorities.
    • Requires close attention to detail, ability to audit work to identify issues and implement processes to prevent errors.
    • Exceptional computer skills, extensive knowledge of word processing, spreadsheet, presentation and data base software, proficiency with various e-mails, calendaring, meeting management and related communications software. ERP and CRM software experience strongly preferred.
    • Must be highly collaborative and able to work in a team-based environment. Must be able to handle all types of personalities and relate to people at all levels of the organization. Represents respective executive staff in a highly professional manner.
    • Must have excellent verbal and written communications skills and be able to communicate effectively across all levels of the organization. Able to provide clear and concise information and create effective reports, presentations and business correspondence.
    • Thorough knowledge of the company, its history, products, and market position is essential. Must have solid business acumen and understanding of a variety of functional areas within the business.

    Role Specifics:

    As it pertains to this position:


    1. The Special Project Coordinator position is classified as salaried, non-exempt. Normally scheduled hours each week are between 7:00AM and 5:30PM, Monday through Friday. Travel time is to remain within this 40-hour schedule.       Overtime must have prior approval from the Customer Service Manager.
    2. Travel as needed for site or customer visits, evaluate customer specific situations and make decisions that will ultimately satisfy our customer.   During travel, the expected work schedule will be the normal 8-hour work day and should not exceed this time without direct approval from the Customer Service Manager.
    3. Develop proficiency with navigation in EZ Project to review and print quotations. Process EZ Project quotes and provide all important information: contractors, reps, engineers, end users, quote amount, distributor, job name etc.


    Company Info

    About Legrand

    Every single day, Legrand brings power, light and data to millions of spaces around the world. Legrand is a global, publicly-traded company listed on the Euronext (Legrand SA EPA: LR) with 36,000 employees worldwide, a market cap of $16B, revenue of more than $5 billion, with products sold in 180 countries. Legrand is listed on the Forbes Global 2000 as one of the world’s best employers.  For more information, visit legrand.com.


    About Legrand North and Central America

    Legrand North and Central America (LNCA) employs over 5,000 associates in 60 locations, working in 6 product categories (Electrical Wiring Systems, Building Control Systems, AV, Data Communications, Power Distribution and Control, and Lighting).  LNCA offers comprehensive medical, dental and vision coverage. LNCA offers distinctive benefits like high employer 401K match, above-benchmark paid maternity leave, paid time off to volunteer, and an active women’s network.  LNCA is an employee-centered, growth company with tremendous opportunity.  For more information, visit legrand.us


    About Legrand’s Electrical Wiring Systems Division

    Legrand’s Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial and industrial electrical wiring devices in the world.  EWS has strong market positions in wiring devices, raceway, floor & open space, overhead systems, pro-installed home systems and specialty networking across a number of exciting verticals including industrial food and beverage, hospitality and residential builders.  For more information, visit legrand.us/electrical wiring devices








    Equal Opportunity Employer



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