• Customer Service Representative

    Location US-NY-Syracuse
    # Positions
    1
    Experience (Years)
    2
    Category
    Customer Service
  • Position Description

     

    At a Glance

     

    Legrand has an exciting opportunity for a Customer Support Representative to join the Electrical Wiring Systems Division in Syracuse, NY. The candidate will be responsible for answering customer inquiries or complaints, processing orders, researching and resolving requests to improve sales and maintain customer satisfaction. Maintains an ongoing relationship with customers, field sales, distribution, purchasing, manufacturing and marketing. Provides day-to-day training support for new staff.

     

    What Will You Do?

     

    MAIN JOB DUTIES:

    1. Uses professional written and verbal communications to provide pricing, availability, and schedule information within established guidelines. Suggest additional and/or alternative products or services to meet customer needs. Researches and obtains resolution of a variety of customer inquiries. Serves as a communication link between customers and sales staff to assure responsiveness.
    2. Processes orders received by e-mail, telephone, Fax, EDI, and/or through personal customer contact. Expedites the delivery of selected orders. Tracks order activity, and alerts appropriate staff of any potential delivery problems.       Performs backend order maintenance to ensure efficient order processing.
    3. Tracks order activity, and alerts appropriate staff of any potential delivery problems.       Expedites the delivery of selected orders as needed.
    4. Fosters open communication internally and externally and champions creative change to improve processing and service levels. Takes on special projects. Delivers assignments within specified time allowance.
    5. Completes specific training modules and department training to develop and enhance product knowledge and understanding of processes, procedures and protocols. Provides guidance and assistance to new or less experienced staff. Documents procedures as required.
    6. Supports committed accounts and/or sister-companies to ensure delivery of exceptional service and to build commitment and satisfaction while providing complete solutions/resolutions to issues. This includes monthly responsibilities assigned such as EDI.
    7. Performs other similar and related duties as required.

    Qualifications

    Basic Qualifications

     

    EDUCATION:

    • Associates degree or equivalent education and experience

    EXPERIENCE:

    • Minimum of 2 years experience in customer service or inside sales in a service environment & a background in a manufacturing environment

     

    Preferred Skills

    • Knowledge of electrical concepts a plus
    • Live Chat experience desired
    • Knowledge of a ERP is preferrable
    • Must have demonstrated exceptional customer service skills and a strong customer orientation.
    • Ability to work in a high volume, fast paced environment is a must. Requires strong organizational and time management skills and be able to effectively multi-task.
    • Must have excellent interpersonal and communication skills. Incumbents must also be proficient in negotiation and influencing skills.
    • Must have solid business acumen and awareness of how internal practices impact customers.
    • Strong computer skills, proficient with word processing, spreadsheet and presentation software, e-mail and meeting management software. Ability to use internet and web based resources efficiently and effectively.
    • Must be able to demonstrate typing speed of 50 w.p.m. with keying accuracy of 99.75% 

     

    Company Info

    About Legrand

    Every single day, Legrand brings power, light and data to millions of spaces around the world. Legrand is a global, publicly-traded company listed on the Euronext (Legrand SA EPA: LR) with 36,000 employees worldwide, a market cap of $16B, revenue of more than $5 billion, with products sold in 180 countries. Legrand is listed on the Forbes Global 2000 as one of the world’s best employers.  For more information, visit legrand.com.

     

    About Legrand North and Central America

    Legrand North and Central America (LNCA) employs over 5,000 associates in 60 locations, working in 6 product categories (Electrical Wiring Systems, Building Control Systems, AV, Data Communications, Power Distribution and Control, and Lighting).  LNCA offers comprehensive medical, dental and vision coverage. LNCA offers distinctive benefits like high employer 401K match, above-benchmark paid maternity leave, paid time off to volunteer, and an active women’s network.  LNCA is an employee-centered, growth company with tremendous opportunity.  For more information, visit legrand.us

     

    About Legrand’s Electrical Wiring Systems Division

    Legrand’s Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial and industrial electrical wiring devices in the world.  EWS has strong market positions in wiring devices, raceway, floor & open space, overhead systems, pro-installed home systems and specialty networking across a number of exciting verticals including industrial food and beverage, hospitality and residential builders.  For more information, visit legrand.us/electrical wiring devices

     

     

    http://www.legrand.us

    http://www.youtube.com/legrandna

    http://www.linkedin.com/company/44580

    http://twitter.com/legrandNA

     

    Equal Opportunity Employer

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