At a Glance
Legrand has an exciting opportunity for a Technical Support Account Manager to join the Data Center Power & Control Divison in Somerset, NJ.
As a Technical Support Account Manager for the Data Center Power & Control Division (DPC) of Legrand, you'll work with a variety of cross functional teams and technologies supporting the Raritan and Server Technology product lines. The daily interactions can range from first-time users to advanced partners, sales, development and product management. Your duties will be to function as an expert technical resource for our enterprise level customer base and business partners.
Additionally, you will be responsible for building and maintaining post-sales relationships with our largest and most complex customers, focusing both on pro-active services and reactive support. You will serve as a trusted advisor to ensure successful implementations, that the assigned customers achieve targeted business benefits from their investment in DPC, and that the customers serve as a positive reference and continue their implementation of DPC. Your technical abilities will be critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise. You will become the primary escalation point and are accountable for identifying and directly addressing technical issues.
You are expected to develop and maintain a working knowledge of the technical architecture and business requirements of the enterprise accounts. This position requires a strong technical background, excellent client and project management skills, proven ability to understand various technical workflows when needed. Successful candidates must be action oriented and able to travel, communicate clearly and effectively to both technical and business audiences at multiple levels.
You must be a disciplined, self-motivated, self-confident, and able to build productive working relationships. You must thrive in a fast-paced environment where learning new products and new technical concepts are part of your daily routine.
What Will You Do?
MAIN JOB DUTIES:
Customer Relationship Management:
Every single day, Legrand brings power, light and data to millions of spaces around the world. Legrand is a global, publicly-traded company listed on the Euronext (Legrand SA EPA: LR) with 36,000 employees worldwide, a market cap of $16B, revenue of more than $5 billion, with products sold in 180 countries. Legrand is listed on the Forbes Global 2000 as one of the world’s best employers. For more information, visit legrand.com.
About Legrand North and Central America
Legrand North and Central America (LNCA) employs over 5,000 associates in 60 locations, working in 6 product categories (Electrical Wiring Systems, Building Control Systems, AV, Data Communications, Power Distribution and Control, and Lighting). LNCA offers comprehensive medical, dental and vision coverage. LNCA offers distinctive benefits like high employer 401K match, above-benchmark paid maternity leave, paid time off to volunteer, and an active women’s network. LNCA is an employee-centered, growth company with tremendous opportunity. For more information, visit legrand.us.
About Legrand’s Data Center Power and Control Division
Legrand is a leading provider in intelligent rack PDUs, KVM switches, and other data center infrastructure monitoring and management solutions. Legrand’s power strategy experts have provided power solutions for labs, data centers, and telecommunications operations for 30 years. Over 60,000 customers around the world rely on Legrand’s rack power distribution units and award winning power management solutions to reduce downtime, facilitate capacity planning, improve energy utilization, and drive efficiency. For more information, visit raritan.com and servertech.com
Equal Opportunity Employer