At a Glance
Legrand has an exciting opportunity for a Customer Service Supervisor to join the Data Center Power & Control Team in Somerset, NJ. The candidate provides day to day supervision to the Customer Service Representatives (CSR). Works closely with CSRs on a daily basis to identify and resolve customer problems, exercises authority and accountability to creatively problem-solve issues and continually monitors and assesses customer service performance. Maintains ongoing relationships with customers and interfaces with sales staff, distribution, manufacturing, engineering and marketing on a regular basis. An integral position relating to delivering high levels of customer service. Key contributor in the following activities: hiring, training and development, performance reviews, discipline and scheduling.
What Will You Do?
MAIN JOB DUTIES:
Every single day, Legrand brings power, light and data to millions of spaces around the world. Legrand is a global, publicly-traded company listed on the Euronext (Legrand SA EPA: LR) with 36,000 employees worldwide, a market cap of $16B, revenue of more than $5 billion, with products sold in 180 countries. Legrand is listed on the Forbes Global 2000 as one of the world’s best employers. For more information, visit legrand.com.
About Legrand North and Central America
Legrand North and Central America (LNCA) employs over 5,000 associates in 60 locations, working in 6 product categories (Electrical Wiring Systems, Building Control Systems, AV, Data Communications, Power Distribution and Control, and Lighting). LNCA offers comprehensive medical, dental and vision coverage. LNCA offers distinctive benefits like high employer 401K match, above-benchmark paid maternity leave, paid time off to volunteer, and an active women’s network. LNCA is an employee-centered, growth company with tremendous opportunity. For more information, visit legrand.us.
About Legrand’s Data Center Power and Control Division
Legrand is a leading provider in intelligent rack PDUs, KVM switches, and other data center infrastructure monitoring and management solutions. Legrand’s power strategy experts have provided power solutions for labs, data centers, and telecommunications operations for 30 years. Over 60,000 customers around the world rely on Legrand’s rack power distribution units and award winning power management solutions to reduce downtime, facilitate capacity planning, improve energy utilization, and drive efficiency. For more information, visit raritan.com and servertech.com
Equal Opportunity Employer