• Customer Service Supervisor

    Location US-NJ-Somerset
    # Positions
    Experience (Years)
    Customer Service
  • Position Description

    At a Glance


    Legrand has an exciting opportunity for a Customer Service Supervisor to join the Data Center Power & Control Team in Somerset, NJ. The candidate provides day to day supervision to the Customer Service Representatives (CSR). Works closely with CSRs on a daily basis to identify and resolve customer problems, exercises authority and accountability to creatively problem-solve issues and continually monitors and assesses customer service performance. Maintains ongoing relationships with customers and interfaces with sales staff, distribution, manufacturing, engineering and marketing on a regular basis. An integral position relating to delivering high levels of customer service. Key contributor in the following activities: hiring, training and development, performance reviews, discipline and scheduling.


    What Will You Do?



    1. Working manager that spends time answering customer calls and monitoring customer orders and our processing of these orders.
    2. This position is responsible for resolving customer complaints and issues, answering customer inquiries, processing orders during peeks, utilizing product knowledge to improve sales and maintaining customer satisfaction.
    3. Directs activities to support high volume of incoming and outgoing customer contacts by issuing instructions and duties to CSRs to address day-to-day operations.
    4. Fosters open communication and create an environment of innovation and creative change. Create enthusiasm and inspire team and community spirit.
    5. Promote an environment that is enabling, cohesive and fosters trusting and open communication with team, peers and all business partners.
    6. Provides day to day operations leadership, guidance, development and motivation to staff to achieve superior results and accomplish overall business objectives.
    7. As needed, monitors employee performance in relation to established standards.
    8. Managerial activity includes scheduling shift coverage and addressing illnesses.
    9. Also supports hiring, coaching and developing talent. Review and modify internal policies and procedures.
    10. Champion creative change to improve processing and service levels.
    11. Performs other similar and related duties as required.


    Basic Qualifications



    • Bachelor's degree or 4 years' equivalent experience


    • Three or more years’ experience in customer service or corporate logistics department where exposure to transportation, warehousing, import/export or order entry has occurred.  A minimum of 3 years’ experience in a leadership role in a call center or customer service environment.

    Preferred Skills

    • Experience with SAP or similar ERP system is desirable.
    • Must have strong leadership skills, with demonstrated ability to supervise others.
    • Provide guidance, development and motivation to staff to achieve superior results and accomplish overall business objectives.
    • Requires strong organizational and time management skills and be able to effectively handle multiple priorities. Ability to work in a high volume, fast paced environment is a must.
    • Independent judgment is required to plan, prioritize, organize and accomplish a diversified work load.
    • Must have demonstrated exceptional customer service skills and a strong customer orientation.
    • Must be highly collaborative and able to work in a team-based environment. Must foster open communication and support an environment of innovation and creative change.  
    • Able to communicate effectively both in written format and oral presentation. Able to create effective reports, presentations and business correspondence. Must be an effective listener, able to maintain focus extract necessary information and validate understanding of the information.
    • Strong computer skills, proficient with word processing, spreadsheet and presentation software, e-mail and meeting management software. Ability to use internet and web-based resources efficiently and effectively.
    • Must be proficient in negotiation and influencing skills.
    • Must have solid business acumen and understanding of a variety of functional areas within the business.
    • 25% Travel




    Company Info

    About Legrand

    Every single day, Legrand brings power, light and data to millions of spaces around the world. Legrand is a global, publicly-traded company listed on the Euronext (Legrand SA EPA: LR) with 36,000 employees worldwide, a market cap of $16B, revenue of more than $5 billion, with products sold in 180 countries. Legrand is listed on the Forbes Global 2000 as one of the world’s best employers.  For more information, visit legrand.com.


    About Legrand North and Central America

    Legrand North and Central America (LNCA) employs over 5,000 associates in 60 locations, working in 6 product categories (Electrical Wiring Systems, Building Control Systems, AV, Data Communications, Power Distribution and Control, and Lighting).  LNCA offers comprehensive medical, dental and vision coverage. LNCA offers distinctive benefits like high employer 401K match, above-benchmark paid maternity leave, paid time off to volunteer, and an active women’s network.  LNCA is an employee-centered, growth company with tremendous opportunity.  For more information, visit legrand.us


    About Legrand’s Data Center Power and Control Division

    Legrand is a leading provider in intelligent rack PDUs, KVM switches, and other data center infrastructure monitoring and management solutions. Legrand’s power strategy experts have provided power solutions for labs, data centers, and telecommunications operations for 30 years. Over 60,000 customers around the world rely on Legrand’s rack power distribution units and award winning power management solutions to reduce downtime, facilitate capacity planning, improve energy utilization, and drive efficiency.  For more information, visit raritan.com and servertech.com








    Equal Opportunity Employer



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