• Customer Support Representative

    Location US-NJ-Fairfield
    # Positions
    Experience (Years)
    Customer Service
  • Position Description

    At a Glance


    Legrand has an exciting opportunity for a Customer Support Representative to join the Middle Atlantic Products Team in Fairfield, NJ. The candidate will be

    Responsible for answering customer inquiries or complaints, processing orders, researching and resolving requests to improve sales and maintain customer satisfaction. Maintains an ongoing relationship with customers, field sales, distribution, purchasing, manufacturing and marketing. Provides day-to-day training support for new staff.




    What Will You Do?



    1. Uses professional written and verbal communications to provide pricing, availability, and schedule information within established guidelines. Suggest additional and/or alternative products or services to meet customer needs. Researches and obtains resolution of a variety of customer inquiries. Serves as a communication link between customers and sales staff to assure responsiveness.
    2. Processes orders received by e-mail, telephone, Fax, EDI, and/or through personal customer contact. Expedites the delivery of selected orders. Tracks order activity, and alerts appropriate staff of any potential delivery problems.       Performs backend order maintenance to ensure efficient order processing.
    3. Tracks order activity, and alerts appropriate staff of any potential delivery problems.       Expedites the delivery of selected orders as needed.
    4. Fosters open communication internally and externally and champions creative change to improve processing and service levels. Takes on special projects. Delivers assignments within specified time allowance.
    5. Completes specific training modules and department training to develop and enhance product knowledge and understanding of processes, procedures and protocols. Provides guidance and assistance to new or less experienced staff. Documents procedures as required.
    6. Supports committed accounts and/or sister-companies to ensure delivery of exceptional service and to build commitment and satisfaction while providing complete solutions/resolutions to issues. This includes monthly responsibilities assigned such as EDI.
    7. Performs other similar and related duties as required.



    Required Skills



    • 4 Year college degree, Associates' Degree, or 2 years' customer service experience.


    • No experience necessary, training will be provided


    • Knowledge of electrical concepts a plus
    • Must have demonstrated exceptional customer service skills and a strong customer orientation.
    • Ability to work in a high volume, fast paced environment is a must. Requires strong organizational and time management skills and be able to effectively multi-task.
    • Must have excellent interpersonal and communication skills. Incumbents must also be proficient in negotiation and influencing skills.
    • Must have solid business acumen and awareness of how internal practices impact customers.
    • Strong computer skills, proficient with word processing, spreadsheet and presentation software, e-mail and meeting management software.
    • Professional phone etiquette
    • Strong organizational skills
    • Able to handle firm deadlines and multitasking
    • Basic Computer Skills
    • Basic Typing Skills
    • Strong Interpersonal Skills
    • Creativity
    • Strategic thinker
    • Knowledge of low voltage applications a plus but not necessary

    Company Info

    About Legrand

    Every single day, Legrand brings power, light and data to millions of spaces around the world. Legrand is a global, publicly-traded company listed on the Euronext (Legrand SA EPA: LR) with 36,000 employees worldwide, a market cap of $16B, revenue of more than $5 billion, with products sold in 180 countries. Legrand is listed on the Forbes Global 2000 as one of the world’s best employers.  For more information, visit legrand.com.


    About Legrand North and Central America

    Legrand North and Central America (LNCA) employs over 5,000 associates in 60 locations, working in 6 product categories (Electrical Wiring Systems, Building Control Systems, AV, Data Communications, Power Distribution and Control, and Lighting).  LNCA offers comprehensive medical, dental and vision coverage. LNCA offers distinctive benefits like high employer 401K match, above-benchmark paid maternity leave, paid time off to volunteer, and an active women’s network.  LNCA is an employee-centered, growth company with tremendous opportunity.  For more information, visit legrand.us


    About Legrand’s Audio Visual (AV) Division

    The AV brands of Legrand are a leading global provider of innovative mounting and display solutions for various audio visual technologies. Our innovative products, sold principally under the Chief, Da-Lite, Middle Atlantic, Projecta, Sanus, and Vaddio brand names, are distributed through numerous channels. Our mission is to provide the foundation for amazing AV experiences through innovative solutions and exceptional service that solve our customers' AV integration and technology challenges.  For more information, visit https://www.legrandav.com/








    Equal Opportunity Employer




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