Contract Customer Service Associate

Location US-CT-West Hartford
# Positions
Customer Service

Position Description

Legrand has an exciting opportunity for a Contract Customer Service Associate to work with the Wiremold Team in West Hartford, CT.


What Will You Do?


This position will serve as the primary contact for our internal and external customers, distributors, and Field Sales Representatives with inquiries such as need for products, product information, and product complaints or returns. The Customer Service Representative strives to make it easier to do business with Legrand/Wiremold by responding to all customer inquiries in a prompt and decisive manner.


Required Skills


Education: Some college coursework completed.


Experience: None


Major Duties:

  • Assists distributors, Outside Sales Team and end user customers with product availability, delivery information, product information and resolving discrepancies through phone, fax and email communications.
  • Receives and processes all incoming orders while taking steps to apply proper pricing, stock availability and special instructions. Orders are processed to meet productivity and accuracy requirements while meeting customer and company deadlines.
  • Coordinates customer requirements between manufacturing, traffic, shipping, field sales, carriers and other internal sales teams to ensure complete customer satisfaction.


Company Info

About Legrand

Every single day, Legrand brings power, light and data to millions of spaces around the world. Legrand is a global, publicly-traded company listed on the Euronext (Legrand SA EPA: LR) with 36,000 employees worldwide, a market cap of $16B, revenue of more than $5 billion, with products sold in 180 countries. Legrand is listed on the Forbes Global 2000 as one of the world’s best employers.  For more information, visit


About Legrand North and Central America

Legrand North and Central America (LNCA) employs over 5,000 associates in 60 locations, working in 6 product categories (Electrical Wiring Systems, Building Control Systems, AV, Data Communications, Power Distribution and Control, and Lighting).  LNCA offers comprehensive medical, dental and vision coverage. LNCA offers distinctive benefits like high employer 401K match, above-benchmark paid maternity leave, paid time off to volunteer, and an active women’s network.  LNCA is an employee-centered, growth company with tremendous opportunity.  For more information, visit


About Legrand’s Electrical Wiring Systems Division

Legrand’s Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial and industrial electrical wiring devices in the world.  EWS has strong market positions in wiring devices, raceway, floor & open space, overhead systems, pro-installed home systems and specialty networking across a number of exciting verticals including industrial food and beverage, hospitality and residential builders.  For more information, visit wiring devices


Equal Opportunity Employer


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