Account Manager, Sr.

At a Glance

Legrand has an exciting opportunity for a Account Manager, Sr. to join the Lighting Sector Finelite Team in Union City. The position of Account Manager Sr. is a critical role with our organization providing sales support and superior customer service from the sale through to a successful installation of the product. The Account Manager Sr. also generates sales with a close partnership with our agent representatives through project collaboration and serves as the voice of Finelite, working directly with sales agents, specifiers, contractors, architects. This position is expected to build and maintain strong relationships both internally and externally and consistently provide superior customer service at all times.

To succeed in this role, you must have a talent for superior customer service and internal motivation to deliver a high quality product. A successful Account Manager Sr. has an exceptional attention to detail, can fluidly multi-task among conflicting priorities and deadlines, and is passionate about building, nurturing, and supporting existing relationships with our internal and external customer bases.

What Will You Do?

Essential Functions:

• Works directly with a variety of internal and external customers to address questions and concerns, provide timely response to requests, juggle shifting priorities, and keep on top of deadlines and expected follow through with both internal and external customers.
• Partner with Field Sales and Field Service teams to provide lighting design, pricing, and technical support before, during, and after the sale.
• Ongoing communication and follow through with internal departments that relate to the completion of the projects (i.e. purchasing, production, engineering, etc.).
• Educate customers on all new features and other company products and services. Clearly articulate the features, benefits, and value-add of our products.
• Generate quotations based on price requests from Agents and “take-offs”.
• Perform as Customer Advocate for product function, quality, and usability throughout the sales process.
• Ability to read/understand blueprints, construction and/or architectural documents (experience with Bluebeam a plus).
• Ability to learn about new features and product releases as developed.
• Ability to foster innovation by helping develop new ways of doing business.
• Ability to take individual initiative to get things done by actively working to improve current processes.

Minimum Job Requirements

• Bachelor’s degree required.
• At least 5-7 years of related experience in a customer service or account manager role.
• Ability to communicate both technical and business information verbally and in writing.
• Ability to multi-task and deal with changing priorities and competing deadlines.
• Ability to think creatively and use independent experience and judgement in decision making.
• Technical aptitude and ability to learn and apply new concepts quickly.
• Ability to learn internally grown CRM/procurement systems.
• Good math skills and mechanical aptitude. Understanding of spatial awareness, a plus.
• Proven passion for delivering high quality standards and customer satisfaction.
• Proven ability to build and maintain business relationships.
• Excellent time management and interpersonal skills.
• Demonstrated ability to work in a detailed, organized manner and remain calm under pressure.
• Demonstrated ability to work independently without close supervision as well as in close collaboration with team members.
• Experience working in a manufacturing facility or other light industrial exposure.

About Legrand

Representing more than 150 years of innovation, Legrand is the global specialist in electrical and digital building infrastructures. Our purpose is improving lives by transforming the spaces where people live, work and meet with electrical and digital infrastructures and connected solutions that are simple, innovative and sustainable. Every day, over 39,000 Legrand employees work hard to enhance the buildings of tomorrow. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR) with revenue of €7 billion, and products sold in 180 countries. For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

Legrand North and Central America (LNCA) employs over 6,500 associates in 50 locations, working across six divisions/sector: Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting.  We hold a leading position in every North American market we serve and focus on exceeding our customers’ needs within the commercial, residential, and industrial industries. LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network.  LNCA is an employee-centered, growing company with tremendous opportunity.  For more information, visit legrand.us

About Legrand’s Lighting Sector

Legrand’s Lighting Sector consists of five lighting brands; Pinnacle, Finelite, Focal Point, and OCL which focus on architectural, decorative, and downlighting and Kenall which focuses on lighting for demanding environments.  We employ a talented group of employees that love lighting to design and manufacture high performance, energy efficient LED lighting solutions for applications in commercial, educational, healthcare, as well as challenging environments such as tunnels and correctional facilities.  With an eye toward sustainable design, our focus is on specification-oriented products and solutions that meet the functional needs of spaces while working in harmony with the designer’s vision for those spaces. We work with architects, engineers, and contractors to supply lighting built specifically for their client’s projects.   

http://www.legrand.us

http://www.youtube.com/legrandna

http://www.linkedin.com/company/44580

http://twitter.com/legrandNA

Equal Opportunity Employer