Field Installation Technician (Remote)

At a Glance

Legrand has an exciting opportunity for a Field Installation Technician to join the Data Center Power and Control Division within the Northeast Region to service all of North America. The Field Installation Technician is responsible for performing field service installations, repairs, and supporting all installation operations for our data center customers. You will travel throughout the US to monitor and oversee assembly teams for the successful conclusion of the project. Diagnose and problem-solve issues that arise on site and coordinate with the engineering and customer service functions to satisfy the customer needs.

What Will You Do?

• Install, troubleshoot, and provide routine maintenance to products to ensure proper function.
• Responsible for all technical consultation and installation assistance to on-site personnel or contractors.
• Provide customer pre-consultation, site readiness preparation, startup monitoring, assist and train installation personnel.
• Responsible for inspecting and assembling delivered equipment and to insure proper installation.
• Inspect all operating parts to ensure proper operation within expected tolerances.
• Determine causes of operating errors, take action to remedy issues, and document corrective actions.
• Interact with internal and external project managers during field projects.
• Offer clear and professional interactions with customers regarding project status through conclusion.
• Build customer relationships through solution-oriented communications and service, providing on-site and remote support.
• Network with integration technicians, site owners/managers, and contractors to address technical issues.
• Maintain records of customer issues and report as necessary.
• Determine tools and resources needed for the projects.
• Support production in the factory when not traveling.
• Other duties as assigned.

Required Skills

Education:

• A high school diploma is required; an Associate or technical degree is preferred.

Experience:

• Minimum of 3 years of relevant experience is required.
• Familiarity with basic hand tools, including but not limited to screw guns and ratchet sets
• Installation or construction experience, with a preference for data center installations.

Skills/Knowledge/Abilities:

• The ability to travel extensively within the US and particularly within the northeast (approximately 50 percent of the time) and occasionally on short notice is required.
• The ability to use basic tools is required.
• Must be self-motivated and self-directed and able to work independently.
• Must have good organizational and time management skills, close attention to detail, and be able to effectively handle multiple priorities.
• Must have a strong customer service orientation and be able to work in a team-based environment.
• Ability to think strategically and lead the execution of strategy.
• Must possess strong analytical skills and the ability to identify trends and establish proactive corrective actions.
• Must have excellent verbal and written communication skills and be able to communicate effectively across all levels of the organization.
• Must be an effective listener, able to extract necessary information and validate understanding of the information.
• Strong computer proficiency with Microsoft Office.
• Capable of lifting 45 lbs. 

Salary and Benefits:

$65,000 - $80,000 base plus bonus

LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network.  LNCA is an employee-centered, growing company with tremendous opportunity.

About Legrand

Representing more than 150 years of innovation, Legrand is the global specialist in electrical and digital building infrastructures. Our purpose is improving lives by transforming the spaces where people live, work and meet with electrical and digital infrastructures and connected solutions that are simple, innovative and sustainable. Every day, over 39,000 Legrand employees work hard to enhance the buildings of tomorrow. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR) with revenue of €7 billion, and products sold in 180 countries. For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

Legrand North and Central America (LNCA) employs over 6,500 associates in 50 locations, working across six divisions/sector: Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting.  We hold a leading position in every North American market we serve and focus on exceeding our customers’ needs within the commercial, residential, and industrial industries. LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network.  LNCA is an employee-centered, growing company with tremendous opportunity.  For more information, visit legrand.us

About Legrand’s Data Center Power and Control Division

The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development. 

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Equal Opportunity Employer