Regional Field Service Coordinator

At a Glance

Legrand has an exciting opportunity for a Regional Field Service Coordinator to join the Wattstopper Team. In this role, you will support the Service department by maintaining/coordinating the Service Engineers daily schedules, scheduling service calls, and providing excellent customer service. This role maintains the customer database with current information, including providing maintenance contract billing information, submitting service invoices and timecards. Works with both external and internal customers to keep ensure clear communication regarding company schedules and service call.

Main Activities:

Organization:   Individual Contributor Competency Model

Main Interface:   Internal Field Service personnel, service operations/engineering, sales, and other departments. Externally: End Users, Construction Project Managers and Electrical Contractors, Sales Agencies, ASR’s and ASP’s. 

Budget: No budgetary responsibility

Main Job Duties:

• Clearly and concisely communication with customers to schedule and coordinate all service calls including communication via email and phone.
• Create dispatch ticket for all service calls, dispatch/schedule/coordinate Service Engineers using SalesForce.com. Forecast Technician's workload for 15 days out and forward list of parts used by Engineers to warehouse for truck restock
• Proactively communicate with customers with “Parts Pending” status update, follow up on all pending and recommended work, and update customer files as information is received from installation. (Extended warranties, equipment info, new customers, etc)
• Ensure service database is updated from service tickets, maintain service invoice log, and maintain customer history files in database
• Maintain the service maintenance agreements, including billing, scheduling, and staging of materials, database information, customer hard files and renewals
• Facilitate return of warranty parts including preparing paperwork for all manufacture warranty parts.
• Create purchase orders and , as needed, order parts for special orders
• Other duties as assigned

Education:  High school diploma; Associates preferred

Experience:  At least two years experience providing Customer Service, Dispatch or Logistics coordination or the equivalent combination of education and experience.

Skills/Knowledge/Abilities:

• Ability to communicate effectively, both verbally and in writing, with people at all levels of a business unit. Must be able to communicate clearly and concisely with a wide variety of communication styles.
• Must have exceptional organizational skills with a close attention to detail. Demonstrated ability to expertly handle multiple priorities, including ability to work to deadlines and participate in a number of projects at various stages of work.
• Must be able to read a map and demonstrate critical thinking skills for scheduling including scheduling across multiple time zones, logistics of air travel, etc.
• Strong computer skills, proficient with word processing, spreadsheet and presentation software, e-mail and meeting management software. Ability to use internet and web based resources efficiently and effectively. Knowledge of common business and CRM tools.

About Legrand

Representing more than 150 years of innovation, Legrand is the global specialist in electrical and digital building infrastructures. Our purpose is improving lives by transforming the spaces where people live, work and meet with electrical and digital infrastructures and connected solutions that are simple, innovative and sustainable. Every day, over 39,000 Legrand employees work hard to enhance the buildings of tomorrow. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR) with revenue of €7 billion, and products sold in 180 countries. For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

Legrand North and Central America (LNCA) employs over 6,500 associates in 50 locations, working across six divisions/sector: Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting.  We hold a leading position in every North American market we serve and focus on exceeding our customers’ needs within the commercial, residential, and industrial industries. LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network.  LNCA is an employee-centered, growing company with tremendous opportunity.  For more information, visit legrand.us

About Legrand’s Building Control Systems Division

Legrand’s Building Control Systems (BCS) division includes the Wattstopper, Vantage, and Shading Systems product lines. BCS industry-leading energy-efficient lighting controls technology and services are designed to meet code, ensure ease of installation, and enable precision control of light in offices, classrooms, hospitals, homes, and more. Combined with our Shading Systems for residential and commercial applications, Legrand’s Building Control Systems provides leading solutions for the control of natural and electric light in spaces where people live, learn, and work. BCS teams’ partner with designers to offer solutions that meet today’s green initiatives, including LEED, WELL Building, Living Building Challenge, and more

http://www.legrand.us

http://www.youtube.com/legrandna

http://www.linkedin.com/company/44580

http://twitter.com/legrandNA

Equal Opportunity Employer