Senior Field Service Tech

At a Glance

Legrand has an exciting opportunity for a Senior Field Service Tech to join the Lighting Sector Finelite Team in the Charlotte or Raleigh, NC area. The position of Senior Field Service Technician is responsible for troubleshooting and repair of reported Luminaire fixture problems promptly, efficiently, and with a strong focus on the customer relationship. Also, responsible to assist the Service Coordinator and the Quality Team with product improvement projects to ensure quality and customer satisfaction. This position reports to the Manager, Field Service.

What Will You Do?

• Collaborates directly with electrical contractors, agents, and site facilities personnel to quickly identify the scope and cause of the problem, then develop and conduct an action plan to resolve the issue.
• Personally, or by directing a team, conduct on-site resolution of electrical or mechanical issues with light fixtures or associated controls.
• Assist Field Services Coordinator by providing technical information to diagnose and resolve field problems.
• Assist contractors with troubleshooting over the phone.
• Manages work schedule of Field Service activities to ensure timely completion.
• Coordinate all aspects of arranging field service visit, materials, equipment, schedule, and personnel.
• Develop and evaluate immediate solutions for field problems and participate in developing preventive measures.
• Prepare technical instructions or diagrams to assist electrical contractors with installation or repairs.
• Plan travel for self and Team (as needed) to customer sites.
• Prepares correspondence and reports documenting Field Service visits, including any follow-up needs.
• Manage demanding situations assertively yet diplomatically, ensuring problems are resolved while maintaining a positive client interaction.
• Assist Quality Engineer with a variety of testing and investigation activities.
• Assist Quality Team with resolving quality issues in Production or at suppliers.
• Assist with continuous improvement efforts.
• Assist with ensuring the quality of new products during development phase and early production.

Required Skills

• AA/AS in Electronics Technology or equivalent technical area of study, along with experience in a similar technical field.
• 4-5+ years’ experience in troubleshooting electrical systems such as those found in general commercial building construction, and especially lighting.
• Experience as an Electrician and or strong knowledge of commercial electrical installations, wiring, power, and controls highly desired.
• Valid driver’s license and clean DMV record required. Must be able to travel within the US and on short notice for 7-14 days at a time.
• Must be capable of safely working in a construction environment, including using, moving, and frequently working on ladders and/or scissor lift to reach installed fixtures to perform repairs.
• Must be organized, detail oriented, initiative-taking, and able to work on location without any direct supervision.
• Must possess excellent verbal and written communication skills.
• Must be able to lift and carry 60lbs and discern colors of wires.
• Proficient in use of computer applications such as Outlook, and Microsoft Suite products as Word, Excel, and PowerPoint.

Physical Demands/Work Environment

The employee is regularly required to talk or hear, frequently required to stand, walk, sit, use hands, and fine finger manipulation, reach with hands and arms, and stoop, kneel, crouch or crawl. Frequent work on ladders and/or scissor lift to reach installed fixtures to perform repairs. The employee must frequently lift and/or move up to twenty-five pounds and occasionally lift and/or move up to sixty pounds with assistance. The employee is frequently exposed to electrical or mechanical lighting equipment, led boards, various electrical wiring assemblies, mechanical parts, and risk of electrical shock. The noise level is usually moderate cubicle or moderate to noisy manufacturing environment.

About Legrand

Representing more than 150 years of innovation, Legrand is the global specialist in electrical and digital building infrastructures. Our purpose is improving lives by transforming the spaces where people live, work and meet with electrical and digital infrastructures and connected solutions that are simple, innovative and sustainable. Every day, over 39,000 Legrand employees work hard to enhance the buildings of tomorrow. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR) with revenue of €7 billion, and products sold in 180 countries. For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

Legrand North and Central America (LNCA) employs over 6,500 associates in 50 locations, working across six divisions/sector: Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting.  We hold a leading position in every North American market we serve and focus on exceeding our customers’ needs within the commercial, residential, and industrial industries. LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network.  LNCA is an employee-centered, growing company with tremendous opportunity.  For more information, visit legrand.us

About Legrand’s Lighting Sector

Legrand’s Lighting Sector consists of five lighting brands; Pinnacle, Finelite, Focal Point, and OCL which focus on architectural, decorative, and downlighting and Kenall which focuses on lighting for demanding environments.  We employ a talented group of employees that love lighting to design and manufacture high performance, energy efficient LED lighting solutions for applications in commercial, educational, healthcare, as well as challenging environments such as tunnels and correctional facilities.  With an eye toward sustainable design, our focus is on specification-oriented products and solutions that meet the functional needs of spaces while working in harmony with the designer’s vision for those spaces. We work with architects, engineers, and contractors to supply lighting built specifically for their client’s projects.   

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Equal Opportunity Employer