Customer Support Analyst

At a Glance

Legrand has an exciting opportunity for a Customer Support Analyst to join the Data, Power, and Control Team in Lake Forest, CA.

The Customer Service Analyst is responsible for supporting all things related to the department; customer inquiries, internal communications, data entry, multitasking, project management, process improvement, and working in multiple ERP systems. The goal is to support all customers in a timely matter ensuring a seamless superior experience.

Main Job Duties:

• Receive and Process/Enter customer Purchase Orders into the ERP system.
• Process Internal Purchase Orders for other business entities within Legrand
• Process Online Orders via Big Commerce
• Answer and Direct Phone Calls
• Provide Tracking, Quotations, Stock Confirmation, and Configurations to Sales Reps and Customers.
• Initiate RMA processes for customers, set proper expectations, work with the RMA Department on any details needed for the RMA as well as help inform customers when replacement products will go out.
• Create custom price sheets via Excel for customers
• Work with the Operation Team to verify inventory levels regarding orders, back-orders, etc.
• Collaborate with supply chain when necessary to expedite inventory to meet customer’s requirements
• Identify pricing differences, due date expectations, as well as notify leadership regarding inconsistencies
• Communicate with customers by using established email templates for purchase orders, credit cards and or customer discrepancies, etc.
• Quoting via Smartsheet / Part Number Set Up
• Utilization of HubSpot for various account specifications.
• Customer Account Set-Ups via Odoo and Big Commerce
• Assist the Warehouse Department with labelling, packaging, and shipping products; end of day task; as needed

Pay Range: $42k - $58k     

Education:   High School Diploma

Experience:  1-2 Years of Customer Services Experience with a commercial, industrial, or technical background

Skills/Knowledge/Abilities:

• Knowledge and experience with PO’s, Sales Order, Invoice, Product, RMA
• Efficient and Positive Work Ethic (Sense of Urgency).
• Excellent Communications Skills (Written and Spoken).
• Microsoft Word, Excel, PowerPoint, Outlook (Fluent in Office Suite)
• High level customer service focus and professionalism
• Self-motivated, with the ability to problem solve and multi-task effectively and efficiently in a fast-paced environment while prioritizing daily workloads

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds, as needed
• Travel will be required on occasion.

About Legrand

Representing more than 150 years of innovation, Legrand is the global specialist in electrical and digital building infrastructures. Our purpose is improving lives by transforming the spaces where people live, work and meet with electrical and digital infrastructures and connected solutions that are simple, innovative and sustainable. Every day, over 39,000 Legrand employees work hard to enhance the buildings of tomorrow. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR) with revenue of €7 billion, and products sold in 180 countries. For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

Legrand North and Central America (LNCA) employs over 6,500 associates in 50 locations, working across six divisions/sector: Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting.  We hold a leading position in every North American market we serve and focus on exceeding our customers’ needs within the commercial, residential, and industrial industries. LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network.  LNCA is an employee-centered, growing company with tremendous opportunity.  For more information, visit legrand.us

About Legrand’s Data Center Power and Control Division

The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development. 

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Equal Opportunity Employer