Account Representative

At a Glance

Legrand has an exciting opportunity for an Account Representative to join the Kenall Team in Kenosha, WI. As the Account Representative, you will manage all territory sales projects from inquiry through order fulfillment, and act as liaison between Manufacturing, Engineering, Purchasing and Sales on projects.   

What Will You Do?

• Gather and communicate information regarding special factory requirements i.e. cancellation policy, freight terms, spares, contingencies, etc. to prevent problems and duplicate work from occurring, and facilitating speedy resolutions should they arise.  Bring inconsistent or non-conforming practices to the attention of executive management.
• Lead large project team in brainstorming to create a means to maintain value while reducing costs.  Work with Purchasing to negotiate special project related pricing and monitor long lead time items.  Follow up to be certain those concessions are realized.  Work with customer and factory to assure there is concise communication for delivery and projects do not become significantly late. 
• Work with customers to gather all job documentation required at the earliest date to allow for order entry, production planning, and on-time deliveries.  Work to move projects ahead or back depending upon factory capacity. 
• Coordinates non-project HFR follow-up agent notifications and monthly reporting.
• Communicates with the agent via phone and e-mail regarding order clarification and HFR release. Expedite orders and any necessary paperwork, as needed.
• Processes and enters all orders within Territory – assist others as time allows.
• Assist Customer Service Manager service order management.
• Leads $55,000 (+) order review meetings. 
• Other duties as assigned, including but not limited to configuration of product systems i.e. stretch, bill of material and routing support, custom information gathering, etc.
• Review other account manger’s orders for errors.

Experience: 2 years of relevant work experience in the lighting or electrical industry preferred.

Skills/Knowledge/Abilities:

• Understanding of small business operations principles and policies.
• Follow policy and procedures.
• Financial analysis, reporting and budgeting skills.
• Excellent communication skills; demonstrates strong grammatical use of the English language.
• Demonstrated ability to display strong customer service skills.
• Must be professional in appearance and attitude and possess the ability to work in a professional manner with customers, vendors, and employees at all levels.
• Computer literate including Microsoft Outlook, Word, Excel, etc.
• High level of self-initiative and dependability.
• Must be flexible to perform overtime duties or adjust schedule when required.
• Must be flexible and willing to pitch in as needed.
• Resourceful and highly organized with an attention to detail and accuracy.
• Ability to manage, prioritize and balance multiple tasks.
• Ability to work within a team environment.
• Must possess positive, "can do" attitude. 

 GENERAL RESPONSIBILITIES/PERFORMANCE MEAUSRES:

• Achievement of Sales Department goals.
• Customer satisfaction.

This job is performed under direct supervision and within the guidelines of authorized company policies, programs, procedures, budgets, laws, and business ethics.

This job description is to be used as a guide for accomplishing company and departmental objectives; covering only the primary functions and responsibilities of the position.  It is in no way to be construed as an all-encompassing list of duties, responsibilities, or qualifications.

About Legrand

Representing more than 150 years of innovation, Legrand is the global specialist in electrical and digital building infrastructures. Our purpose is improving lives by transforming the spaces where people live, work and meet with electrical and digital infrastructures and connected solutions that are simple, innovative and sustainable. Every day, over 39,000 Legrand employees work hard to enhance the buildings of tomorrow. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR) with revenue of €7 billion, and products sold in 180 countries. For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

Legrand North and Central America (LNCA) employs over 6,500 associates in 50 locations, working across six divisions/sector: Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting.  We hold a leading position in every North American market we serve and focus on exceeding our customers’ needs within the commercial, residential, and industrial industries. LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network.  LNCA is an employee-centered, growing company with tremendous opportunity.  For more information, visit legrand.us

About Legrand’s Lighting Sector

Legrand’s Lighting Sector consists of five lighting brands; Pinnacle, Finelite, Focal Point, and OCL which focus on architectural, decorative, and downlighting and Kenall which focuses on lighting for demanding environments.  We employ a talented group of employees that love lighting to design and manufacture high performance, energy efficient LED lighting solutions for applications in commercial, educational, healthcare, as well as challenging environments such as tunnels and correctional facilities.  With an eye toward sustainable design, our focus is on specification-oriented products and solutions that meet the functional needs of spaces while working in harmony with the designer’s vision for those spaces. We work with architects, engineers, and contractors to supply lighting built specifically for their client’s projects.   

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Equal Opportunity Employer