Account Manager Inside Sales

At a Glance

Legrand has an exciting opportunity for an Account Manager Inside Sales to join the Finelite Team in Union City, CA. The position of Account Manager Inside Sales is a critical role within our organization providing sales support and superior customer service from the sale through to a successful installation of the product.  The Account Manager Inside Sales also generates sales with a close partnership with our agent representatives through project collaboration and serves as the voice of Finelite, working directly with sales agents, specifiers, contractors, architects.  This position is expected to build and maintain strong relationships both internally and externally and consistently provide superior customer service at all times.

What Will You Do?

• Serve as the primary point of contact for assigned customer accounts, providing excellent customer service and support throughout the sales cycle
• Track project status and maintain up to date records in the CRM and ERP systems
• Work with a variety of internal and external customers to ensure seamless project execution from start to completion
• Partner with Outside Sales and Field Service teams to provide lighting design, pricing, and technical support before, during, and after the sale
• Educate customers on new products and services
• Generate quotations based on price requests from Agents and take-offs
• Ability to foster innovation by identifying opportunities for process improvements

Education: Bachelor's Degree Required

Experience: Minimum of 3 years of related experience in a customer service or account manager role

Preferred Skills:

• Proficient in reading and understanding blueprints, construction and/or architectural documents (experience with Bluebeam a plus)
• Strong knowledge of commercial lighting products
• Exceptional customer service skills and a strong customer orientation
• Demonstrated ability to work independently as well as in close collaboration with team members
• Excellent organizational, communication and time management skills
• Effectively communicate both technical and business information verbally and in writing
• Proficient with Microsoft Office Suite (Excel, Outlook, Word); experience with ERP or CRM systems
• Ability to manage multiple projects and meet deadlines
• Technical aptitude and ability to learn and apply new concepts quickly
• Proven ability to build and maintain business relationships

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us 

About Legrand’s Lighting Sector

Legrand’s Lighting Sector consists of five lighting brands; Pinnacle, Finelite, Focal Point, and OCL which focus on architectural, decorative, and downlighting and Kenall which focuses on lighting for demanding environments.  We employ a talented group of employees that love lighting to design and manufacture high performance, energy efficient LED lighting solutions for applications in commercial, educational, healthcare, as well as challenging environments such as tunnels and correctional facilities.  With an eye toward sustainable design, our focus is on specification-oriented products and solutions that meet the functional needs of spaces while working in harmony with the designer’s vision for those spaces. We work with architects, engineers, and contractors to supply lighting built specifically for their client’s projects.   

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Equal Opportunity Employer