Field Service Technician (Remote)

At a Glance

Legrand has an exciting opportunity for a Data Center Field Service Technician to join the Data Center Power and Control Division on a Remote basis, who is willing to travel 60 percent of the time. The Field Service Technician is responsible for Perform field service installations, repairs and support all installation operations.  Monitor and oversee assembly teams for the successful conclusion of the project. Diagnose and problem solve issues that arise on site and coordinate with the engineering and customer service functions to satisfy the customer needs.

What Will You Do?

• Install, troubleshoot, and provide routine maintenance to products to ensure proper function.
• Assist with technical consultation and installation assistance to on-site personnel or contractor.
• Assist with customer pre-consultation, site readiness preparation, startup monitoring, assist and train installation personnel.
• Responsible for inspecting and assembling delivered equipment and to insure proper installation.
• Inspect all operating parts to ensure proper operation within expected tolerances.
• Determine causes of operating errors and take action to remedy issues and document corrective actions.
• Interact with internal and external project managers during field projects.
• Offer clear and professional interactions with customers regarding project status on a daily basis through conclusion.
• Build customer relationships through solution-oriented communications and service, providing on-site and remote support.
• Network with integration technicians, site owners/managers and contractors to address technical issues.
• Maintain records of customer issues and report as necessary.
• Determine tools and resources needed for project.
• Support production in the factory when not traveling.
• Other duties as assigned.

Required Skills

Education:   

• High School diploma is required; Associate or technical degree is preferred.

Experience:

• Minimum of 1 years of relevant experience is required.
• Experience with installations pf cabinets and/or containment  is prefered; with constuction is at least required 
• Experience with data center installation is preferred.

Skills/Knowledge/Abilities:

• The ability to travel extensively within the US, particularly within the northeast (approximately 70 percent of the time) and occasionally on short notice is required.
• Proximity to a major airport preferred
• Ability to use basic hand tools, including but not limited to screw guns and ratchet sets, is required.
• Must be self-motivated and self-directed and able to work independently.
• Must have good organizational and time management skills, close attention to detail and be able to effectively handle multiple priorities.
• Must have strong customer service orientation and able to work in a team-based environment.
• Ability to think strategically and lead execution on strategy.
• Must possess strong analytical skills and the ability to identify trends and establish proactive corrective actions.
• Must have excellent verbal and written communications skills and be able to communicate effectively across all levels of the organization.
• Must be an effective listener, able to extract necessary information and validate understanding of the information.
• Strong computer proficiency with Microsoft Office.
• Capable of lifting 40 lbs.

Salary and Benefits: $50,000 - $65,000 a year plus bonus

 LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network.  LNCA is an employee-centered, growing company with tremendous opportunity

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us 

About Legrand’s Data Center Power and Control Division

The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development. 

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Equal Opportunity Employer

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