Field Service Coordinator

At a Glance

Legrand has an exciting opportunity for a Field Service Coordinator to join the Data Center Power & Control Division Starline Team in Canonsburg, PA. The Field Services Coordinator position responds to a wide variety of Field Services related work that will vary from day to day and include collaboration with sales, marketing, purchasing and accounting.  The position will report to the Field Services Manager and will work closely with Regional Sales Managers and the sales rep network to ensure strong customer relations and a smoothly running services department.  The role will provide the successful applicant with room to progress professionally as the Field Services department grows over the course of time.

What Will You Do?

• This position will require availability to work with clients and technicians, sometimes after regular business hours and on weekends based upon business needs.
• Manage daily business tasks to ensure that all service operations are scheduled, completed and invoiced to the customer.
• Create and issue Purchase Orders to 3rd party contractors.
• Direct the tasks of administrative personnel to ensure the right people and right equipment are scheduled to the right location at the right time.
• Responsible for handling order entry that may be received via e-mail or phone. Orders are entered using our ERP (Enterprise Resource Planning) system.
• While quotes are primarily developed by the independent sales representatives, however, there are situations where the quoting is done by internal personnel. The Field Services department will have many customized jobs that will require specialized quoting and coordination between Legrand and 3rd party service providers.
• Responsible for resolving customer service issues including, but not limited to: tracking orders, providing technical assistance regarding services, confirming on-site service dates and getting on-site requirements prior to the work to be performed.
• Manage general administrative tasks.
• Work closely with other departments and maintain a basic business acumen to understand where and how to provide and receive pertinent information.
• Manage the Load Bank rental fleet inventory and scheduling of shipments and pick-ups.
• Performs additional position-related duties as assigned.

Required Skills

Education:

• Associates degree preferred or equivalent experience.
• Three to five years of experience in a technical customer service role.
• Experience with Microsoft Office Suite.
• Proven ability to learn and apply the knowledge gained.
• Prior experience using an ERP system a plus.
• Prior experience using Salesforce or scheduling software.
• Stable career history.

Skills/Knowledge/Abilities:

• Attention to detail.
• Knowledge of principles and processes for providing superior customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Good working knowledge of word processing, spreadsheet programs, file and record management, as well as other office procedures.
• Basic bookkeeping and financial skills.
• Give full attention to what other people are saying, taking time to understand the points being made and asking clarifying questions as appropriate.
• Ability to meet deadlines and manage one’s own time.
• Actively looking for ways to help others.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain interpersonal relationships – developing constructive and cooperative working relationships with others, and maintaining them over time.

Working Conditions/Physical Requirements:

• Work performed in office setting.
• Ability to sit for prolonged periods of time.
• The employee must occasionally lift and/or move up to 25 lbs.

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us 

About Legrand’s Data Center Power and Control Division

The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development. 

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Equal Opportunity Employer