Customer Success Project Manager

At a Glance

Legrand has an exciting opportunity for a Customer Success Project Manager to join the Starline Team in Canonsburg, PA.

Starline Holdings LLC, a company of Legrand N.A is seeking a Customer Success Project Manager. The primary function of this role is providing high-level project management expertise, as well as, commercial leadership and operational awareness to ensure customer projects are executed and delivered as expected. The role shall partner with sales, operations, planning, and leadership in order to lead and support activities aimed at defining and executing the project scope and delivering the project on time according to contractual obligations, which will maintain a high level of customer satisfaction throughout the project lifecycle. The role will work with sales executive leadership and customer service leadership and support to customer demands are clear and delivered upon and assist the manufacturing and operations teams to have the finished goods ready for delivery per project timeline and ensure such teams provide the status of production throughout the manufacturing lifecycle. This role requires a strong project management, ERP experience, planning skills, leadership and communication across multiple functions and a full understanding of the sales and operations business cycle.

Main Job Duties: 

• Lead and coordinate project communication, documentation and execution of several projects
• Maintain High-level expertise of project management knowledge to deliver project timely
• Prompt leadership and action internally with factory ops team and application engineering to complete outstanding milestones and provide progress updates to customers
• Escalate to head/s of department or manager/s of the responsible party if the responsible party is not cooperating to meet delivery milestones
• Ensure detailed design layouts of busway systems, customer drawings, project tenders, and field inputs are in place for onward project management
• Familiarity with ERP systems in an operations environment and working experience of manufacturing lifecycle, including planning, SIOP
• Working knowledge of Autocad, Revit, MS project (Gantt chart) a plus.
• Compile product technical documentation (catalog sheets, FAQs, Tech Briefs, Reports, installation instructions, O&M, etc.)
• Attend project meetings and document meeting minutes to keep track of progress and be proactive in initiating meetings in writing to clear any outstanding issues to ensure the company is not held liable for any project delay
• Submit payment progress claims, if appropriate and assist with account receivables as needed
• Support the management of the customer’s project through the entire project lifecycle

Qualifications:    

• Bachelor’s degree in engineering, business administration, or related field

• Minimum of 5 years of project management leadership experience; preferably in the datacenter industry

• Experience effectively coordinating, leading, and influencing multi-disciplinary teams

• Proficient with Microsoft Office, MS project (Ghantt chart)

• Proven familiarity with project management tools

• Proficient in communication for project management reports to customers and internal

• Prior experience with electrical power distribution products is a plus

Skills/Knowledge/Abilities:

• Superior project management, organizational, change management techniques, interpersonal and negotiation skills
• Pro-active and independent to solve project issues
• Aptitude for electrical product applications in power distribution systems
• Ability to communicate, articulate, persuade and influence people at all levels, verbally, in writing and by presentation
• Self-reliant, flexible, independent and resourceful
• Excellent written and verbal communication skills
• Ability to understand electrical products and data center applications.
• Results oriented, self-motivated individual.
• Ability to work remotely and in a team environment.
• Strong knowledge of Microsoft Office applications
• Ability to travel as required

Working Conditions / Physical Requirements

• Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.
• The performance of this position may occasionally require exposure to the manufacturing/construction areas where under certain areas require the use of personal protective equipment such as safety glasses, hard hat, vests, boots, and mandatory hearing protection.
• Regularly required to stand; walk and communicate with others.
• Ability to sit for extended periods of time.
• Ability to lift and carry up to 25 pounds.

Note: The above Job Description is representative of the responsibilities and qualifications necessary to be successful in this role. It does not encompass every job duty or responsibility; other tasks may be assigned as necessary. Further the job description does not alter the at-will nature of employment with Legrand and does not create a contract of employment. 

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us 

About Legrand’s Data Center Power and Control Division

The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development. 

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