Senior Support Engineer

At a Glance

Legrand has an exciting opportunity for a Senior Support Engineer to join the Data Center Power and Control Division ZPE Systems Team in Blumenau/SC, Brazil. ZPE Systems is looking for talented and technically skilled candidate with excellent interpersonal skills to work as a L3 Technical Support engineer position.

The Senior Support Engineer will troubleshoot technical issues, understand issues reported by customers and convey to Engineering team, when necessary, provide timely customer feedback, among other duties. Moreover, the Senior Support Engineer will need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

What Will You Do?

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking with customers through a series of actions to resolve a problem.
• Following up with customers to ensure the problem is resolved.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.

Required Skills

Education:

• Bachelor Degree in Computer Science or Information Technology.

Experience:

• Prior experience in tech support, at least 3 years with Data Centers.

Skills/Knowledge/Abilities:

• Bachelor Degree in Computer Science or Information Technology.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, at least 3 years with Data Centers.
• Proficiency in Windows/Linux/Mac OS.
• Knowledge in Networking, Routing protocols, Virtual Machine/Docker.
• Knowledge in Console Server, PDU, KVM, Service Processor.
• Knowledge in IPSec, SSL VPN.
• Knowledge in Cloud (AWS, GCP).
• Comfortable in putting hands on hardware and hand tools.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication in English, Spanish, and Portuguese.
• A strong sense of ownership about their work.
• We prefer candidates who can work in-person in our office in Blumenau.

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us 

About Legrand’s Data Center Power and Control Division

The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development. 

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Equal Opportunity Employer