Inside Sales Manager - REMOTE

At a Glance

Legrand has an exciting opportunity for an Inside Sales Manager to join the Data Center Power & Control Division, supporting ZPE. The Inside Sales (ISR) Manager will report to the Director of Inside Sales. The Inside Sales Manager is responsible for managing and overseeing all inside sales activities in support of the Access and Control products and for providing leadership to achieve sales, profitability, and growth objectives. The Inside Sales Manager supports the inside sales team with scheduling, communication, employee relations, performance reviews, customer escalations, and continued education training. All team members are expected to promote a positive work environment, demonstrate initiative, professionalism, personal awareness, integrity, and exercise confidentiality.

LOCATION: This is a REMOTE position

What Will You Do?

• Provide leadership and clear direction to a team of inside sales professionals.
• Coach and mentor team members to define and achieve individual goals.
• Provide daily direction and communication to employees to ensure customer needs are met in a timely, efficient, professional, and knowledgeable manner.
• Assist in resolving escalated customer issues.
• Provide support in CRM (Sales Force) and ERP functionality, administration, related applications, and upcoming releases.
• Ensure accurate and complete information is captured in the CRM system.
• Provide regular feedback and coaching to each team member.
• Support data entry and end-of-month financial requirements.
• Provide continual evaluation of processes and procedures, including suggestions for methods to improve operations, efficiency, and service.
• Establish and document work procedures and processes.
• Write and administer performance reviews for skill improvement and goal attainment.
• Support and motivate staff to participate in company-provided continued education classes and training, with the objective of completing individual goals and compliance with mandatory training.
• Encourage innovation and collaboration.
• Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas.
• Display willingness to make decisions; Exhibit sound and accurate judgment; Support and explain reasoning for decisions; Include appropriate people in decision-making process; Make timely decisions.
• Perform other duties as assigned.

COMPENSATION:  $90,000-$100,000  OTE

Education:

• Bachelor’s degree from a four-year College or University with an emphasis in Business or a related field; or equivalent combination of education and experience.

Experience:

• A minimum of 5 years’ experience providing advanced support, sales, or inside sales experience in the information technology industry.
• Data Center industry experience preferred.

Skills/Knowledge/Abilities:

• Project management skills, including planning, organizing, and coordinating tasks.
• Demonstrated ability to negotiate and resolve conflicts.
• Computer proficient with knowledge of Microsoft Office products (Word/Excel/Outlook/PowerPoint).
• Experience with Salesforce CRM preferred.
• Effective oral and written communication skills with the ability to provide information across multiple groups in the company, including Finance, Engineering, Marketing, and Sales.
• Strong organizational and planning skills and the ability to work independently.
• Position will require limited travel; the ideal candidate must be able to travel up to 6 times a year.

Desired Competencies:

• Customer Service: Respond promptly to customer needs; Solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments and follow up on given expectations.
• Use of Technology: adapt to new technologies; troubleshoot technological problems; use technology to increase productivity; keep technical skills up to date.
• Job Knowledge: competent in required job skills and knowledge; exhibits ability to learn and apply new skills; stays current on developments; requires minimal supervision; displays understanding of how the job relates to others; effectively uses resources.
• Problem Solving: identify and resolve problems promptly; gather and analyze information; develop alternative solutions; works well independently and in a group setting; uses rationality in emotional situations.
• Initiative: volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent action and calculated risks; looks for and takes advantage of opportunities; asks for help when needed.
• Innovation: displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; presents new ideas and information effectively.
• Planning/Organizing: prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops and implements action plans.
• Quality: demonstrates accuracy and thoroughness; promotes and encourages accuracy and efficiency; applies feedback to improve performance.

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us 

About Legrand’s Data Center Power and Control Division

The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development. 

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