At a Glance US - CA - Union CityCustomer Support RepresentativeLegrand has an exciting opportunity for a Customer Support Representative with Finelite, an innovator in the development of high performance, environmentally sustainable lighting. In this vital role, you’ll provide sales support and superior customer service - from pre-sale through final installation. As the voice of Finelite, you’ll build strong relationships with sales agents, specifiers, contractors, architects and more. What Will You Do? - Work directly with customers to address questions and concerns and provide timely resolutions and follow through.- Interface with field sales to provide lighting design, pricing and technical support before and during the sale.- Clearly communicate product benefits and features.- Generate quotations based on price requests.- Educate customers on all new features and other company products and services.- Serve as customer advocate for product function, quality and usability.- Interpret blueprints, construction and architectural documents.- Foster innovation by helping develop new ways of doing business.
At a Glance Join Legrand and help bring light to the world! That’s because we’re currently seeking a Test Engineer/Prototype Technician to join our Lighting Sector in Union City, CA. You’ll work with our Engineering and Product Development teams to build high-quality, energy-efficient luminaires and lighting systems. What Will You Do? - Help the Engineering department bring new products to the market.- Support customer needs through customization and support of existing luminaires.- Handle scheduling, prioritizing, and fabricating for pending prototypes.- Participate in every level of prototype development - from early concept phase to custom options of existing luminaries.- Fabricate, assemble and wire prototype luminaires.
Main Job Duties:- Primary IE workload:- Operations process improvement (focuses in Manufacturing and collaborates with Purchasing, Quality Control, and Engineering).- Factory work cell/manufacturing process layout/workflow/materials flow design and improvement.- Facilities renovations (planning, contractor coordination, and city/landlord approvals).- Assist Manufacturing Engineering team – NPIs (New Product Developments), ECOs (Engineering Change Orders), and OMSs (Operations Methods Sheets).- Supportive process control – packaging design, marketing/sales data flow, BOM/pick list accuracy, IT systems, etc. - Develops manufacturing/machining processes by studying product requirements; researching, designing, modifying, and testing manufacturing methods and equipment; conferring with strategic supplier and equipment vendors.- Identifies operations process problems via root cause analysis to problem solve, train, document, and revise issue cause(s).- Improves manufacturing/machining efficiency by analyzing and planning work flow, space requirements, materials flow, and facilities layout.- Researches, proposes, and executes facilities trade work (via contractors in electrical, plumbing, carpentry, etc.) to plan improvement in current operations as well as future work cell expansion. - Assists Manufacturing Engineering team:- Liaison with Engineering on NPI (New Product Introductions) integration and develop training and documentation schedule.- Implement, train, and follow-up on ECR/ECOs and other relevant processes that directly impact manufacturing.- Leads interdepartmental business process improvement (Sales/Marketing, Engineering, Finance, etc.).- Provides manufacturing and finance decision-making information by calculating production, labor, and material costs; estimating future requirements (such as product labor time studies).- Participates in budgets and tracking of Operations-based manufacturing expenses and Capital Expense Requests/Reports (CERs).------------------------------------------PHYSICAL AND MENTAL DEMANDS : The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mental DemandsWhile performing the duties of this job, employees are regularly required to:- Use written and oral communication skills- Read and interpret data, information and documents- Analyze and solve non-routine and complex office administrative problems- Use math and mathematical reasoning- Observe and interpret situations- Learn and apply new information or skills- Perform highly detailed work on multiple, concurrent tasks- Work under intensive deadlines with frequent interruptions- Interact with managers, staff, customers, the public and others encountered in the course of work Physical DemandsWhile performing the duties of this job, employees are regularly required to:- Sit, walk and stand- Talk or hear, both in person and by telephone- Use hands repetitively operate standard office equipment- Reach with hands and arms; and lift up to 25 pounds- Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus
