Job Listings

At a Glance Legrand has an exciting opportunity for a Field Service Engineer to join the Building Control Systems Team working remotely in Seattle, WA. The Field Service Engineer will provide factory representation in the field, for the technical support of our lighting control products. Setup systems and train end users on system operations. Troubleshoot and service all of our products. Work closely with Project Management, Engineering, Quality, and Sales to resolve product issues, and fill customer needs.  What Will You Do?- Review project documentation and specifications for implementation of control scheme including sequence of operation and functionality of local Room controllers, Segment controllers, and all gateway components such as BACnet/MSTP and BacNet/IP.- Commission and provide field technical support for all control components to ensure proper functionality per Project Management design and specifications. Provide support for BMS integration issues as needed.- Network with integration technicians, building owners, building managers, and contractors to address any technical issues with lighting control integration, and function. Utilize WS, and other non-standard software tools and applications for the purpose of control sequence implementation and assurance.- Update and markup control related design drawings and support documentation for use in compiling owner documentation.- Interface with Project Manager and Engineering team on unresolved, pending control related issues in the field. Network with regional sales staff fostering relationships and goodwill to provide excellent customer service on projects.- Network with Project Manager and Engineering team on possible product improvements.- Provide support and training for internal and external staff as needed.- Conduct control training sessions in both classroom and jobsite settings, for both internal and external customers.- Performs other similar and related duties as required.

At a Glance Legrand has an exciting opportunity for a Customer Support Representative to join the Electrical Wiring Systems Cablofil Team in Mascoutah, IL. The Customer Support Representative is responsible for answering customer inquiries or complaints, processing orders, researching and resolving requests and utilizing product knowledge to improve sales and maintaining customer satisfaction. Maintains an ongoing relationship with customers, sales staff, distribution, purchasing, manufacturing and marketing. What Will You Do?- Uses professional written and verbal communications to provide pricing, availability, and schedule information within established guidelines. Suggest additional and/or alternative products or services to meet customer needs.- Researches and obtains resolution of a variety of customer inquiries. Serves as a communication link between customers and sales staff to assure responsiveness.- Processes orders received by e-mail, telephone, Fax, EDI, and/or through personal customer contact. Expedites the delivery of selected orders. Tracks order activity and alerts appropriate staff of any potential delivery problems. Performs backend order maintenance to ensure efficient order processing.- Navigates MyLegrand, SAP, EZ Project and Salesforce.com.- Tracks order activity to inform customer of any potential delivery problems. Expedites the delivery of selected orders as needed.- Fosters open communication internally and externally and champions creative change to improve processing and service levels.- Completes specific product training and department training to develop and enhance product knowledge and understanding of processes, procedures and protocols. Provides guidance and assistance to new or less experienced staff. Documents procedures as required.- Provide point of contact for VIP customers for large/ special orders/projects and manage these accounts. Coordinate all aspects of customer support, including customer communication, performance, auditing, etc., as it pertains to large projects. Schedule bi-weekly conference calls with internal sales team and customers to discuss status of the projects.- Manage Export projects for specified customers.- Travel as needed for site or customer visits, evaluate customer specific situations and make decisions that will ultimately satisfy our customer.- Performs other similar and related duties as required.

At a Glance Legrand has an exciting opportunity for a Technical Support Field Engineer to join the Data, Power & Control Team in Somerset, NJ, or REMOTE within the Northeast region. As a Data Technical Support Field Engineer, you'll work with a variety of cross-functional teams and technologies within the Data, Power, & Control division (DPC). The daily interactions can range from first-time users to advanced partners, sales, development, and product management. Your duties will be to function as an expert technical resource for our enterprise-level customer base and business partners for the Intelligent Power Distribution Units (PDU) and Access Solutions. Additionally, you will be responsible for traveling to customer locations to help address their technical issues and maintain post-sales relationships with our customers. You will serve as a trusted advisor to ensure successful implementations, that the assigned customers achieve targeted business benefits from their investment in DPC, and that the customers serve as a positive reference and continue their implementation of DPC. Your technical abilities will be critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise. You will become the primary escalation point and are accountable for identifying and directly addressing technical issues. You are expected to develop and maintain a working knowledge of the technical architecture and business requirements of the enterprise accounts. This position requires a strong technical background, excellent client and project management skills, and a proven ability to understand various technical workflows when needed. Successful candidates must be action-oriented and able to travel and communicate clearly and effectively to both technical and business audiences at multiple levels. Main Job Duties:-  Analyze computer-based technologies and identify and develop ways to address complex engineering issues that may arise with customers and business partners. Examples of such duties include:- Configure IPs and custom customer configurations, including DCHP, LDAP, and other authorization/authentication customers require for their software and firmware.- Develop customer Shell scripts to expedite deployment.- Analyze PDU data and firmware versions and apply fixes onsite to ensure they remain compliant with the latest network security vulnerability standards.- Develop PDU and network test routines that help customers and developers understand the impacts of changes over the PDU topology.- Search and decipher the Linux code base to interpret log files quickly for failure identification.- Apply new firmware upgrades and bug fixes that support customer needs.- Use network debug tools to quickly identify and fix failures that impact PDU deployment.- Work closely with developers and network support staff to identify IP designs that may be causing PDU failures.- Support customer IP and naming schemes required during deployment and work closely with the development team to create new custom scripts as needed.- Modify and replace failed PDU controllers and ensure seamless integration without disrupting the customer environment.- Coordinate cross-functional deployment project teams, which could consist of professional services, product management, or engineers.- Act as a single point of contact for all support requirements pertaining to enterprise account customers' environment.- Build and grow relationships with both technical staff and management from the customer team.- Develop and manage a strategic development plan for your customers, including the identification of growth opportunities. Direct the delivery of customer technical services to achieve high customer satisfaction and trust.- Drive and track customer escalations, including partnering with the Product Management team and delivering Professional Services. Escalate issues as necessary to execute an action plan, resolution, or other options as needed.- Oversee and manage all open cases to ensure they are being actively worked on and progressing towards an expeditious resolution.- Develop and train team members to help improve their technical knowledge, project management skills, customer management skills, etc.- Diligently handle the onboarding of new accounts.- Partner closely with the product management team to ensure that customer requirements are logged and appropriately prioritized and also ensure that future product direction aligns with the customer roadmap.- Actively contribute and leverage standards and best practices, staying current on both the technology and product fronts.- Ensure effective ownership, communication, coordination, and facilitation of support service activities between the customer and support teams, product management, and account teams.- Increase customer loyalty by conducting regular check-in calls for tactical items and performing quarterly health checks for strategic reviews.- Track and document the status and time spent on customers to ensure appropriate per-client resource spend.- Travel will be needed up to 30 - 40 percent of the time.- Handle tech support queue calls and cases when not traveling.- Perform other duties as assigned.

 At a Glance Legrand is looking for a motivated Technical Product Support Representative (Electrical Wiring Devices & Lighting Controls, IOT) to join our Pass & Seymour team at our Syracuse, NY location.  Under general supervision, provide primary point of contact for all product related support requests and general product questions. Assist in providing product related feedback to the technical support management, engineering or manufacturing in support of current and future product design. Develop advanced product knowledge to support more complex customer calls and to train or teach others how to work with, install and configure products. Main Job Duties:- Using a variety of communication vehicles (phone, e-mail, web-site and related) assist the customer in understanding applicable products, components and systems for products by means of phone and email for a wide range of customers.- Provide detailed product related support covering the installation, operation, maintenance, trouble shooting and Integration with Third party products the customer.- Design, layout and configure a bill of materials covering complete product solutions for customers and sales/marketing teams.- Create clear and detailed documentation based on support related activities and monitor product related problems to ensure a timely resolution.- Monitor support activity trends for product issues and new product development opportunities to create a detailed problem resolution/solution report that can be passed to Engineering Development team.- Participate in design verification testing for new products and applications as part of the new products development team.- Provide on-site support to resolve outstanding product issues.- Position requires some travel- Performs other similar and related duties as required.Salary range:  $57,300.00 - $72,900.00 + 5% bonus--------------------------------------------------------------PHYSICAL AND MENTAL DEMANDS : The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mental DemandsWhile performing the duties of this job, employees are regularly required to:- Use written and oral communication skills- Read and interpret data, information and documents- Analyze and solve non-routine and complex office administrative problems- Use math and mathematical reasoning- Observe and interpret situations- Learn and apply new information or skills- Perform highly detailed work on multiple, concurrent tasks- Work under intensive deadlines with frequent interruptions- Interact with managers, staff, customers, the public and others encountered in the course of workPhysical Demands – General Office EmployeesWhile performing the duties of this job, employees are regularly required to:- Sit, walk and stand- Talk or hear, both in person and by telephone- Use hands repetitively to finger, handle, feel or operate standard office equipment- Reach with hands and arms- Lift up to 25 pounds- Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

At a Glance Legrand has an exciting opportunity for a Field Installation Technician to join the Data Center Power and Control Division within the Northeast Region to service all of North America. The Field Installation Technician is responsible for performing field service installations, repairs, and supporting all installation operations for our data center customers. You will travel throughout the US to monitor and oversee assembly teams for the successful conclusion of the project. Diagnose and problem-solve issues that arise on site and coordinate with the engineering and customer service functions to satisfy the customer needs. What Will You Do?- Install, troubleshoot, and provide routine maintenance to products to ensure proper function.- Responsible for all technical consultation and installation assistance to on-site personnel or contractors.- Provide customer pre-consultation, site readiness preparation, startup monitoring, assist and train installation personnel.- Responsible for inspecting and assembling delivered equipment and to insure proper installation.- Inspect all operating parts to ensure proper operation within expected tolerances.- Determine causes of operating errors, take action to remedy issues, and document corrective actions.- Interact with internal and external project managers during field projects.- Offer clear and professional interactions with customers regarding project status through conclusion.- Build customer relationships through solution-oriented communications and service, providing on-site and remote support.- Network with integration technicians, site owners/managers, and contractors to address technical issues.- Maintain records of customer issues and report as necessary.- Determine tools and resources needed for the projects.- Support production in the factory when not traveling.- Other duties as assigned.

 At a Glance Legrand has an exciting opportunity for a Customer Support Representative to join the Electrical Wiring Systems Cablofil Team in Mascoutah, IL. The Customer Support Representative will be responsible for answering customer inquiries or complaints, processing orders, researching and resolving requests and utilizing product knowledge to improve sales and maintaining customer satisfaction. Maintains an ongoing relationship with customers, sales staff, distribution, purchasing, manufacturing and marketing What Will You Do?- Uses professional written and verbal communications to provide pricing, availability, and schedule information within established guidelines. Suggest additional and/or alternative products or services to meet customer needs.- Researches and obtains resolution of a variety of customer inquiries. Serves as a communication link between customers and sales staff to assure responsiveness.- Processes orders received by e-mail, telephone, Fax, EDI, and/or through personal customer contact. Expedites the delivery of selected orders. Tracks order activity and alerts appropriate staff of any potential delivery problems. Performs backend order maintenance to ensure efficient order processing.- Navigates MyLegrand, SAP, EZ Project and Salesforce.com- Tracks order activity to inform customer of any potential delivery problems. Expedites the delivery of selected orders as needed.- Fosters open communication internally and externally and champions creative change to improve processing and service levels.- Completes specific product training and department training to develop and enhance product knowledge and understanding of processes, procedures and protocols. Provides guidance and assistance to new or less experienced staff. Documents procedures as required.- Provide point of contact for VIP customers for large/ special orders/projects and manage these accounts. Coordinate all aspects of customer support, including customer communication, performance, auditing, etc., as it pertains to large projects. Schedule bi-weekly conference calls with internal sales team and customers to discuss status of the projects.- Manage Export projects for specified customers.- Travel as needed for site or customer visits, evaluate customer specific situations and make decisions that will ultimately satisfy our customer.- Performs other similar and related duties as required.

At a Glance Legrand has an exciting opportunity for a Technical Support Representative II to join the Building Control Systems Solarfective Team in the West Coast (Canada or remote in the US). The successful candidate under general supervision, provide primary point of contact for all product related support requests and general product questions. Assist in providing product related feedback to the technical support management, engineering, or manufacturing in support of current and future product design. What Will You Do?- Using a variety of communication vehicles (phone, e-mail, video call, and screenshare applications) to assist the customer in understanding the products, systems, integration, and installation.- Provide excellent technical support including remotely diagnosing issues, answering questions, resolving order issues, issuing replacements and returns, provide technical documentation, and providing proactive updates on issues to dealers, reps, and appropriate BCS Management.- Provide 3rd party integration information and support to customers as required.- Process Product Complaints, enter complaints into Salesforce.com, as required, and insure appropriate customer response to product complaints in accordance with company procedures.- Monitor support activity trends to determine product issues and new product development opportunities reporting findings to technical support leadership.- Must be able to apply knowledge/skills to a range of activities and act as a technical resource for other departments.- Must be able to contribute to achievement of team goals and promote teamwork.- Performs other similar and related duties as required.

At a Glance Legrand has an exciting opportunity for a Integration Specialist to join the Building Control Systems Wattstopper Team in Richardson, TX. The Integration Specialist is responsible for Networked Technical Systems Support for Building Automation Integrators connecting to Wattstopper lighting control systems. Networked Systems will include Ethernet, BACnet, and Niagara N4 and AX Networks and may include Obix, LON and MODBUS networks as well as integration to customer supplied SQL Databases. What Will You Do?- Provide excellent customer service technical support for all Wattstopper products, in particular support for Building Automation Integrators connecting to Wattstopper lighting control systems.- Enable system communication with Building Automation Integrators and Contractors across multiple software platforms.- Provide support for large projects in order to properly design Wattstopper Networked Systems. This will include Ethernet, BACnet, and Niagara N4/AX Networks and may include Obix, LON and MODBUS networks as well as integration to customer supplied SQL Databases.- Provide exceptional on-site and remote support for critical, complex, and/or high-profile custom programming/integration projects through phone, VPN, MS Teams meetings, and Wattstopper’s RACCESS.- Develop and verify custom Programming and Graphics within Niagara N4/AX products.- Performs other similar and related duties as required.

At a Glance Legrand has an exciting opportunity for a Customer Service Representative based out of our West Hartford, CT facility.  In this role, you are responsible for answering customer inquiries or complaints, processing orders, researching and resolving requests and utilizing product knowledge to improve sales and maintaining customer satisfaction. Maintains an ongoing relationship with customers, sales staff, distribution, purchasing, manufacturing and marketing. Skills/Knowledge/Abilities:· Requires strong organizational and time management skills, close attention to detail and be able to effectively handle multiple priorities. Ability to work in a high volume, fast paced environment with frequent interruptions and periods of high stress is a must.· Strong computer skills, proficient with Microsoft Suite and e-mail. Ability to use internet and web-based resources efficiently and effectively.· Must be highly collaborative and able to work in a team-based environment. Must have demonstrated exceptional customer service skills and a strong customer orientation.· Must have excellent verbal and written communications skills and be able to communicate effectively across all levels of the organization.

At a Glance Legrand has an exciting opportunity for a Field Service Engineer to join the Wattstopper Team in Richardson, TX.Provide factory representation in the field, for the technical support of our lighting control products. Setup systems and train end users on system operations. Troubleshoot and service all of our products. Work closely with Project Management, Engineering, Quality, and Sales to resolve product issues, and fill customer needs.Main Job Duties:- Review project documentation and specifications for implementation of control scheme including sequence of operation and functionality of local Room controllers, Segment controllers, and all gateway components such as BACnet/MSTP and BacNet/IP.- Commission and provide field technical support for all control components to ensure proper functionality per Project Management design and specifications. Provide support for BMS integration issues as needed.- Network with integration technicians, building owners, building managers, and contractors to address any technical issues with lighting control integration, and function. - Utilize WS, and other non-standard software tools and applications for the purpose of control sequence implementation and assurance.- Update and markup control related design drawings and support documentation for use in compiling owner documentation.- Interface with Project Manager and Engineering team on unresolved, pending control related issues in the field. Network with regional sales staff fostering relationships and goodwill to provide excellent customer service on projects.- Network with Project Manager and Engineering team on possible product improvements.- Provide support and training for internal and external staff as needed.- Conduct control training sessions in both classroom and jobsite settings, for both internal and external customers.- Performs other similar and related duties as required